Indirect Collections Specialist

USF Federal Credit Union Opportunity

When joining USF Federal Credit Union, you can expect to work for a company that strives to be the most influential partner in our Members' financial journey. It has been recognized with awards such as the "Sterling Governor's Award for Excellence" and League of Southern Credit Unions & Affiliates "Credit Union of the Year". It has a culture of engagement, growth, process improvement and community volunteerism.

What's in it for you:

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

Position Summary

The Indirect Auto Collection Specialist is responsible for managing delinquent indirect auto loan accounts. This role emphasizes early- and mid-stage collections, member engagement, loss mitigation, and portfolio performance. The specialist will work to reduce delinquency, prevent charge-offs, and maintain positive member relationships while adhering to all regulatory and credit union policies.

Essential Functions Include:

• Manage a portfolio of delinquent indirect auto loans, primarily within subprime credit tiers
• Perform outbound and inbound collection calls in accordance with FDCPA and applicable state/federal regulations
• Negotiate payment arrangements, extensions, deferments, and other loss mitigation solutions
• Analyze member financial situations to recommend appropriate resolution strategies
• Monitor accounts for risk indicators and escalate high-risk accounts as needed
• Coordinate with dealerships, repossession vendors, and third-party agencies when necessary
• Initiate repossession processes
• Maintain accurate and detailed records of all collection activities in the core system
• Ensure compliance with all regulatory requirements, including CFPB, NCUA, and internal policies
• Meet or exceed established performance metrics (e.g., delinquency rates, roll rates, cure rates)
• Provide exceptional member service while balancing risk and recovery objectives
• Collaborate with internal teams (underwriting, lending, legal, bankruptcy) as needed

Reports to: Collection Assistant Manager

Manages: This role does not have supervisory responsibilities

Required Competencies: Excellent Time Management, Analytical and Organizational Skills, Collaboration, Passion, Innovation

Required Education and Experience:

• High School Diploma or equivalent required
• Minimum 3 years of experience in lending or collections with good knowledge of the Fair Debt Collection Act, TCPA, Fair Lending, Litigation process, Bankruptcy and Repossession.
• Experience working in a credit union or financial institution strongly preferred
• Proven track record of meeting or exceeding collection performance goals

Additional Skills:

• Skilled in negotiation, conflict resolution, and member communication
• Ability to handle sensitive conversations with professionalism
• Strong analytical and problem-solving skills
• Detail-oriented with strong documentation habits
• Proficient in collection systems, core banking platforms, and Microsoft Office
• Ability to work independently and manage a high-volume workload
• Strong organizational and time management skills

Physical Requirements: Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work: Full-Time/40 hours per week

Classification: Non-Exempt

Other Duties: Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.

About Us: For 60 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members' lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 60,000 members and $800+ million in assets, robust online and mobile banking, 6 branch locations and thousands of shared branches and fee-free ATMs nationwide.

Our vision is to be the most influential partner in each member's financial journey.

Our mission is to deliver financial solutions to improve members' lives.