Director of Information Technology

About the Role

We are seeking a skilled Director of IT to serve as the key technology leader and point of contact for our client's environment. This role will play a critical part in delivering responsive IT services, leading a small support team, and driving strategic technology projects to successful completion.

Key Responsibilities:

• Lead all IT operations and service delivery
• Act as the liaison between leadership and the central IT organization, partnering with leaders to improve how IT services are delivered
• Build a team culture centered on outstanding customer service
• Hire, supervise, and develop IT support staff, promoting compliance with required policies
• Oversee the IT help desk by assigning, tracking, and reviewing work to meet SLAs
• Manage hardware and software assets
• Run IT change control in line with organization-wide change management processes
• Contribute to IT budgeting and direct spending on computer and technology services
• Lead team projects to completion using proven project management practices

Requirements:

• Bachelor’s Degree
• 3-5 years of supervisory experience supporting IT environments
• Excellent written, verbal, interpersonal, and presentation skills with both technical teams and leadership
• Ability to manage multiple strategic projects and objectives and deliver on deadlines
• Discretion and confidentiality when accessing sensitive data and holding local administrative access to desktop equipment
• Demonstrated experience in change management and process re-engineering
• Understanding of how enterprise IT components interrelate, including wired and wireless networks, VoIP, Active Directory, LDAP, and information security
• Familiarity with advanced desktop management tools and strong IT troubleshooting skills

Benefits Overview:

• Comprehensive medical, dental, and vision plans
• Generous PTO
• Professional development support