Senior Game and Redemption Technical Manager

Job Description

Job Description

Game Room & Redemption Manager

Star Lanes Polaris - Columbus, OH
Full-time | Management

Do you know what makes an arcade FUN?

At Star Lanes Polaris, we're looking for an energetic, hands-on Arcade & Redemption Manager who knows how to turn a game room into an experience guests can't wait to come back to.

If you love arcades, entertainment, people, and making things happen, this could be the perfect opportunity for you!

As our Arcade & Redemption Manager, you'll take ownership of the arcade and redemption operation - from the games on the floor and prizes behind the counter to the team members creating memorable guest experiences every day.

What You'll Do

Manage the day-to-day operations of our arcade and redemption areas.
Lead, coach, train, and motivate arcade team members.
Create an energetic, clean, safe, and exciting environment for guests.
Keep arcade games operational, clean, properly stocked, and guest-ready.
Work with technicians and vendors to quickly address equipment issues.
Manage redemption inventory, prize ordering, receiving, merchandising, and organization.
Maintain accurate inventory counts and conduct regular inventory audits.
Monitor arcade sales, game performance, prize costs, and other department metrics.
Identify opportunities to increase arcade revenue and guest engagement.
Recommend new games, prize offerings, promotions, and merchandising strategies.
Keep the redemption counter and prize displays attractive and well stocked.
Handle guest questions and concerns and provide outstanding service recovery.
Assist with scheduling, staffing, training, and labor management.
Work closely with our Bowling, Food & Beverage, Events, and Operations teams.
Make sure company standards, safety procedures, and operational policies are followed.
Jump in and help wherever needed - we're an entertainment business, and no two days are exactly alike!
What We're Looking For

You don't have to be a lifelong arcade expert - but you do need to be a great leader.

We're looking for someone who:

Has experience in entertainment, hospitality, retail, bowling, arcades, family entertainment centers, or a similar environment.
Enjoys working with people and knows how to build a strong team.
Has excellent customer-service and communication skills.
Is organized and comfortable managing inventory.
Understands basic sales, revenue, labor, and expense management.
Is comfortable learning and working with arcade equipment and technology.
Can identify problems and take initiative to get them solved.
Is energetic, positive, dependable, and willing to lead by example.
Can work a flexible schedule, including nights, weekends, and holidays.
What Success Looks Like

In this role, success means a great guest experience and a great-running department.

You'll know you're doing a great job when:

Games are working and guests are playing.
The arcade looks clean, exciting, and inviting.
The redemption area is organized and well stocked.
Your team knows what is expected and delivers great service.
Inventory is accurate and under control.
Arcade sales and guest engagement are growing.
Problems get addressed before they become bigger problems.
Guests leave already talking about when they're coming back.
Why Work With Us?

At Star Lanes Polaris, we're in the business of fun - and our team is a huge part of creating that experience.

You'll have the opportunity to take ownership of a major part of our entertainment operation, lead a team, influence our arcade offerings, and help create experiences that guests remember.

If you're the kind of manager who sees an empty prize shelf and fills it, sees a broken game and gets it fixed, sees a team member struggling and coaches them, and sees an opportunity and runs with it - we want to meet you.

Schedule

This is a full-time management position. Candidates must be available to work a flexible schedule that may include:

Evenings
Weekends
Holidays
Peak business periods and special events
Apply Today!

If you're ready to own the arcade, lead the team, and help make Star Lanes Polaris the place guests want to play, apply today for the Arcade & Redemption Manager position.

Starlanespolaris.com/careers

Bring your energy. Bring your ideas. Bring the fun.

Star Lanes Polaris - Bowling Optional!