Strategic Rideshare Specialist
MTM, Inc
- # Strategic Rideshare SpecialistApplylocations: CT - Rocky Hilltime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ14480**What Will Your Job Look Like?**The **Strategic Rideshare Specialist** will focus on supporting the company’s Independent Driver Providers (IDPs) starting from sourcing, through the onboarding, training processes, corrective action, and offboarding for their respective market. The **Strategic Rideshare Specialist** will provide thorough communication with both internal and external stakeholders, as well as ensure compliance with local laws and regulations. The **Strategic Rideshare Specialist** will have the responsibility for delivering a high level of service to our clients every day, ensuring high operational standards and IDP satisfaction within an assigned geographic area.**Location: This will be an in office role at 200 Corporate Place Suite 210 Rocky Hill CT 06067.****What You’ll Do:*** Work with the Independent Driver Provider (IDP) to follow through on service issues, troubleshooting problems and concerns, complaints, and education* Utilize data to develop and deliver performance improvement plans (PIP)* Source for new IDP’s and support their onboarding* Determine and conduct off boarding for providers not meeting contractual obligations* Serve as the first point of contact for all IDP service requests* Own the day-to-day IDP interaction and satisfaction* Conduct on site vehicle inspections and IDP audits to verify compliance with MTM and HIPAA guidelines* Deliver timely, accurate and professional operational support to all IDPs within a specified geographic area and Service Level Agreements* Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of IDP issues* Demonstrate proficiency by providing effective consultation to IDP’s and guidance to internal team members* Recognize opportunities to educate IDP contacts on MTM processes when necessary* Assist with/participate/facilitate regular town hall meetings* Liaise with other internal departments as required to resolve IDP’s issues and questions* Provide ongoing support to IDPs regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance* Meet or exceed assigned KPI’s and business objectives* Meet all compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant IDPs are not performing services for MTM**What You’ll need:****Experience, Education, & Certification:*** High School diploma or G.E.D. equivalent required* Must possess a valid driver's license**Skills:*** Demonstrate excellent time management and communication skills* Ability to effectively explain business models and technology to a variety of audiences* Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy* Ability to use and navigate through MS Office applications including Outlook, Teams, Excel, Word, and PowerPoint* Analytical in using data to drive operational and cost improvement* Demonstrate a high level of ownership and attention to detail* Must be able to demonstrate strong customer service skills* Ability to maintain positive and team focused during high stress situations* Ability to maintain high level of confidentiality* Ability to prioritize a high volume of projects, pilots, and initiatives* Ability to proactively identify the client’s or member’s needs and circumstances* Ability to recognize, handle and refer situations of an emergent nature**Even Better If You Have:*** Knowledge of transportation logistics (preferred)* Bachelor’s degree preferred* 2+ years operational experience (in logistics preferred)**What’s in it for you:*** Health and Life Insurance Plans* Dental and Vision Plans* 401(k) with a company match* Flexible Scheduling* Paid Time Off and Holiday Pay* Maternity/Paternity Leave* Birthday Holiday* Casual Dress Environment* Tuition Reimbursement* MTM Perks Discount Program* Milestone Anniversary One Month Sabbatical* Leadership Mentoring Opportunities**Salary Range:**Salary Min: $47, 920Salary Max: $55,000
- J-18808-Ljbffr MTM, Inc
Vacancy posted 2 days ago
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