Product Support Engineer - High Precision Instrumentation

Product Support Engineer (Ultra high precision instrumentation) Location: Onsite in Madison, WI + 40% travelSalary: Up to $105kRequirements: 4+ years of field/application/product support for ultra-high precision instrumentationBased out of Madison, WI we are a leading scientific research company that is part of a large global player that does nearly $6B in revenue annually of highly innovative electronic instruments and electromechanical devices.We have over 17,000 employees spread across 30 countries and are well positioned in a highly competitive market to continue growing and dominating our space.We are proud to boast a staff of highly educated and published Engineers and Scientists along with ex members of Thermo Fisher, Dover Corporation, Thales, Honeywell and GE as part of our leadership team.This is a critical role in our company. Our product support team is the last line of support and truly serves as the face of our company to our high profile clients. If you're ready to take on major responsibility working with cutting edge instrumentation this is the job for you!Top Reasons to Work with UsCompensation: Up to $105k + 401(k) with 6% employer matchWork schedule: onsite, at customer sites and some WFHBenefits: Top of the line medical/dental/vision + tuition reimbursement + PTOTechnology: We are a globally recognized leader in materials science and nanotechnology instrumentationStability: We are a 90 year-old, publicly traded global company with over 17,000 employees that does well over $6B in annual revGrowth: Great room for individual as well as company growth!What You Will Be DoingAs a Product Support Engineer you are not only the final line of support for customers, but also the face of our company!After instruments are manufactured you will take full responsibility of the product; this includes testing the device, going out to customer facilities to assemble, calibrate, train and support themDuring these trips you will work daily with our client's top users including accomplished scientists, CTOs, etc. to train them on how to use the instruments, make applicable modifications and propose innovative solutions.As an integral member to our continious improvement efforts you will take feedback from our users for product modifications and work closely with our R&D team to introduce new ideas for enhancements.Please be advised that this role involves 30-40% travel What You Need for this Position4+ years of experience with- Product Support, Field Service or Application Engineering- Experience Troubleshooting electrical, mechanical and pneumatic components - Experience working with ultra high precision instrumentation- Excellent communication skills and ability to present well in front of high level executivesBonus points if you have experience with Nanotechnology or vacuum systems (ion pumps, ion gauges, turbomolecular pumps) Benefits$85k - $105k + 401(k) with up to 6% employer match - Top of the line Health, Dental, Vision Insurance- Generous PTO options- WFH!- Stock Options- 401(k) with 6% employer match- Team Building Events- Continued education reimbursementSo, if you are a Field, Application or Support Engineer with experience supporting high precision instrumentation devices..