ISN Personal Agent

Job Description

Job Description

Join our team and become a part of a supportive community dedicated to individual and community enrichment.

Integrated Services Network is committed to providing the best care for those that we serve and advancement opportunities for our staff. At ISN, not only will you work with extraordinary people, but you will receive a competitive wage, earn 20 days of paid time off in your first year of employment, and have excellent company paid health benefits. Join us today! Become a champion in the lives of others!

Pay: $25.08 - $27.91/hr

Schedule: Monday – Friday (8:30am – 5pm)

Location: Tillamook County and Lincoln County

Type: Full-Time / Non-Exempt

General Position Summary: 

The Personal Agent provides trauma-informed case management services to persons with intellectual and/or developmental disabilities, using person-centered practices to assist individuals in identifying support needs and life goals then providing guidance and support with accessing services to achieve those goals and meet those needs.

Benefits we provide:

• 4 weeks Accrued Paid Time Off (PTO) per year
• Employer contribution to Employee/Spouse/Dependent medical coverage
• 401(k) Retirement Plan Employer Match
• Flexible Spending Accounts Medical/Dependent Care (FSA)
• Health Savings Account (HSA)
• Group Life Insurance Plan
• 11 Paid Holidays/ Holiday Pay
• Mileage Reimbursement
• Jury Duty Paid Leave
• Bereavement Leave
• Wellness Activity Discounts
• Annual performance evaluations and pay increases
• Employee appreciation events
• Employee Assistance Program
  • Legal Guidance 
  • Work-life Solutions 
  • Will Preparation 
  • Emotional/financial guidance

Additional Benefits Offered:  

• Multiple Dental Plan Options 
• Vision Plan Options
• Voluntary Life & AD&D Insurance
• Supplemental Insurance 
• Discount Gym Memberships with Certain Medical Enrollment  
• Employee Referral Program
• On the job training and CPR/First Aid certification

Minimum Requirements

Bachelor's degree in behavioral science, social science, or a closely related field OR an associate degree in behavioral science, social science, or a closely related field and two years of human services related experience OR high school diploma/GED and four years of human services related experience; AND .

1. Knowledge of public service systems in Oregon.
2. Experience working in a team setting.
3. Reliable transportation, valid Oregon driver’s license (or the ability to obtain a valid Oregon driver’s license within 30 days of hire) with a driving record that permits coverage under the agency’s corporate auto liability policy and personal automobile liability insurance.
4. Ability to travel to all the counties that individuals served by ISN reside in. Occasional overnight stay may be required.
5. Proficient in Microsoft Office environment including Microsoft Word, Teams and Excel.

Preferred Qualifications

Previous experience in Person Centered Planning and Self-Determination.

Required to demonstrate Skills, Knowledge, and Abilities to:

1. Develop plans in partnership with others.
2. Honor a person in what they want and need in their life.
3. Understand trauma-informed care.
4. Understand diversity, equity, inclusion and accessibility practices and principles.
5. Navigate public service systems
6. Partner and maintain relationships with diverse community partners.
7. Consumer rights.
8. Advocate and assist people to understand what choices and options are available so they can make the most informed choice of supports and services.
9. Effectively communicate orally and in writing.
10. Identify and develop community resources.
11. Recognize personal strengths, and connect people with natural supports, resources, and professional supports.
12. Present to large and small groups.
13. Use computer applications or other automated systems such as spreadsheets, word-processing, calendar, e-mail, and database software in performing work assignments.
14. Assess, plan, organize and follow-up with projects or plans.
15. Understand and follow oral and / or written directions.
16. Work independently and with diverse work teams.
17. Handle complex situations and address conflict.
18. Maintain confidentiality.
19. Complete projects with specific time limits.
    

Essential Position Functions and Key Work Processes ALL Personal Agents:

1. 1. Maintain up-to-date claims and case notes on a weekly basis. Adhere to the targeted claims expectations.
   2. Maintain and share with co-workers' business calendar to include appointments, team meetings, community event attendance, and time away from the office.
   3. Complete all required documentation in individual case files in a timely manner.
   4. Conduct individual an/or group meetings in individual homes and/or other community locations.
   5. Develop and periodically revise ISP or Annual Plan based on the information collected through an assessment or reassessment that specifies the desired outcomes, goals, and actions to address the medical, employment, social, educational, and other services needed by the eligible individual.
   6. Participate in the delivery of protective services when required by Oregon Administrative Rule or Oregon Revised Statute.
   7. Provide information, education, and technical assistance including but not limited to individual rights, choice advising, re-establishment of eligibility, transition planning and complaint resolution.
   8. Authorize services in the Department’s electronic payments and reporting system

Personal Agents assigned Caseload management :

1. Assist persons to plan, implement, and monitor their services.
2. Assist persons to access available services, including referral and related activities.
3. Monitor services, including activities and contacts that are necessary to ensure that the ISP or Annual Plan is effectively implemented and adequately addresses the needs of the eligible individual.
4. Provide support to Friendship Connections, meeting community needs, to include developing neighborhood resources, analyzing system needs, coordinating new resources, and resolving access problems.
5. Develop and maintain relationships with other agency personnel, community leaders, and neighborhood Friendship Connections members.
6. Coordinate training activity that supports individuals and families and promotes a sense of community.
7. Conduct in person visit with each individual in their home at least annually.

Personal Agents assigned Assessment Coordination :

1. Provide assessment services using the Department approved functional needs assessment tool, the Foster Care Support Needs Assessment (SNAP) and/or other current ODDS approved needs assessment.
2. Interview individuals designated and /or legal representative and others that the individual wants to be a part of their assessment to compile information on needs.
3. Complete all supporting documentation required for the department approved functional needs assessment and the Foster Care Support Needs Assessment (SNAP) and/or other current ODDS approved needs assessment.
4. Conduct assessments for only those they have not provided case management to in the last six months or are currently assigned case management responsibilities.
5. Remain knowledgeable and current of all Federal, State, and local laws, policies and procedures relevant to the department approved functional needs assessment and the Foster Care Support Needs Assessment (SNAP) and/or other current ODDS approved needs assessment.
6. Participate in ODDS required functional needs assessment quarterly recertification trainings.
7. Conducts brokerage record reviews using standards set forth in ISN policy and procedure and Oregon Administrative Rules.
8. Documents trends and findings from brokerage record review for internal and external reporting related to assessing the efficiency, effectiveness, and quality of the delivery of brokerage services.
9. Conducts individual case note audit using standards set forth in ISN policy and procedure and Oregon Administrative Rules to ensure compliance with Rationed-Fee-for-Service standards.