Bilingual Front Office Assistant

Job Description

Job Description

Front Office Assistant Location: MedLink LawrencevilleJob Type: Full-TimeAbout Us: MedLink Georgia is a community-based nonprofit organization providing high-quality, affordable primary care to patients across Northeast Georgia. At our location, we serve a diverse population with a focus on accessible, compassionate family medicine.Position Overview: MedLink is seeking a reliable and customer-service-oriented Front Office Assistant to join our team. This role is the first point of contact for patients and plays a vital role in creating a welcoming, efficient, and organized front desk experience.Key Responsibilities:Greet patients warmly and professionally upon arrivalManage check-in and check-out processesSchedule and confirm patient appointmentsVerify insurance coverage and update patient recordsCollect co-pays and outstanding balancesAnswer multi-line phone system and route calls appropriatelyMaintain patient confidentiality and adhere to HIPAA regulationsSupport clinic operations by collaborating with providers and clinical staffQualifications:High school diploma or equivalent requiredPrevious experience in a medical front office or customer service role preferredFamiliarity with electronic medical records (eClinicalWorks experience is a plus)Strong communication, organizational, and multitasking skillsAbility to work well under pressure in a fast-paced environmentBilingual (English/Spanish) is requiredWhy Join MedLink GA?Competitive salary & benefits packageSupportive and team-oriented work environmentOpportunities for career growthMeaningful work serving the local communityJoin us at MedLink GA and make a difference in patient care!Competitive salary & benefits packageSupportive and team-oriented work environmentOpportunities for career growthMeaningful work serving the local communityJoin us at MedLink GA and make a difference in patient care!