Customer Service Representative- Incentives

Job Description

Job Description

Description:

O’Rourke Sales Company has an opportunity for a Customer Service Representative to join our Incentives Sales team at our corporate office in Davenport, Iowa. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East coast to the West coast with seven branch operations. Take a look at our website to see what we are all about

O’Rourke Sales is an Equal Opportunity Employer.

Job Type: Full-time Monday - Friday (8-5 p.m.) in an office position in the O’Rourke Sales Company Customer Service Department to support company’s sales agenda.

Job Responsibilities:

· Become knowledgeable of the company products and understand each customer’s need to provide real, effective solutions and deliver exceptional customer service. 

· Operate our computer-based systems to enter order entries quickly and accurately. 

· Navigate 3rd party, vendor, customer portals and databases.

· Respond to high-volume emails accurately and professionally. 

· Collaborate with Purchasing, Accounting, returns and warehouse staff. 

· Work closely with vendor partners to resolve order and product issues.

· Solve customer problems and find the best possible solutions. 

· Communicate professionally on the telephones with many customers and sales representatives.

· Maintain customer relations through timely services.

· Assist Incentive’s Sales Team with various account management activities.

Requirements:

Job Qualifications:

· Proficient in Microsoft Office Products

· 1+ years’ experience in Customer Service

· Knowledgeable with composing emails to customers professionally 

· Self-starter 

· Able to multi-task 

· Organized with attention to detail

· Strong, detailed record keeping skills

· Able to handle deadlines in a timely manner

· Ability to work within a team

· Demonstrates the ability to take initiative and problem solve

· Reliable attendance and work history

· Effective verbal and written communication skills

· Ability to prioritize and manage multiple assignments