CWR-Customer Service Rep I

CWR-Customer Service Rep I

Our client, a leading organization in the logistics and customer service industry, is seeking a CWR-Customer Service Rep I to join their team. As a CWR-Customer Service Rep I, you will be part of the Customer Support department supporting customer interactions and operational coordination. The ideal candidate will have excellent communication skills, a proactive attitude, and strong problem-solving abilities which will align successfully in the organization.

Location: Brookshire, TX

Pay Range:

Shift: Monday through Saturday, 6am to 2pm and 10:30am to 7pm. One day off during the week. Candidate must have availability for both shifts.

What's the Job?

• Assist customers and business partners via telephone and email to ensure excellent service delivery
• Handle customer complaints in a calm, professional manner to resolve issues effectively
• Diagnose, assess, and resolve problems or issues related to deliveries and service requests
• Monitor the progress of delivery routes to ensure timely completion
• Scan haul-away pods and verify stamps, process changes or cancellations to delivery orders

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint
• High school diploma or equivalent
• At least 1 year of related experience, preferably within a call center environment
• Strong customer service skills with the ability to resolve issues satisfactorily
• Solid multitasking and organizational skills, with the ability to perform under pressure

What's in it for me?

• Opportunity to work with a passionate team motivated by innovation and customer satisfaction
• Potential for career advancement within a growing organization
• Supportive work environment that values diversity and inclusion
• Engagement in meaningful work that makes a difference for customers
• Access to comprehensive benefits upon completion of waiting period

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.