Plumbing Scheduler / Dispatch Coordinator

Job Description

Job Description

Join a Growing Plumbing Company That Values Organization, Customer Service, and Teamwork

We are seeking a highly organized and detail-oriented Plumbing Scheduler / Dispatch Coordinator to manage incoming work orders, schedule technicians, communicate with customers, and help keep our daily operations running efficiently.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage multiple priorities throughout the day.

Responsibilities

• Answer incoming calls and emails from customers, property managers, and vendors 
• Schedule and dispatch plumbing technicians efficiently 
• Coordinate appointments with residents, tenants, and property managers 
• Enter and manage work orders within our scheduling software 
• Monitor technician schedules and adjust routes as needed 
• Provide status updates to customers and clients 
• Follow up on open work orders and ensure timely completion 
• Communicate with technicians regarding schedule changes and job updates 
• Maintain accurate notes and documentation 
• Assist with estimates, invoicing, and administrative support as needed 
• Ensure all client portals are updated with current job statuses 

Qualifications

Required:

• Previous scheduling, dispatching, or customer service experience in a skill trade (NOT MEDICAL) 
• Strong phone and communication skills 
• Excellent organizational and time management abilities 
• Ability to multitask in a fast-paced environment 
• Strong computer skills including Microsoft Office and Google Workspace 
• Professional and positive attitude 
• Reliable attendance and punctuality 

Preferred:

• Plumbing, HVAC, construction, restoration, or home services industry experience 
• Experience with Kickserv, ServiceTitan, Housecall Pro, or similar software 
• Property management maintenance coordination experience 

What We're Looking For

The ideal candidate:

• Thinks ahead and stays organized 
• Can handle multiple phone calls and emails simultaneously 
• Maintains professionalism under pressure 
• Has strong attention to detail 
• Takes ownership of their work 
• Works well with both customers and field technicians 

Compensation & Benefits

• Competitive pay based on experience 
• Paid holidays 
• Paid time off 
• Opportunities for advancement 
• Stable, year-round employment 
• Supportive team environment 

Schedule

• Full-Time 
• Monday – Friday 
• Day Shift 
• No Nights or Weekends