New Patient Scheduler

• Create a warm, welcoming, and positive first experience for every new patient through compassionate communication and supportive guidance.
• Answer all new patient questions related to scheduling, visit expectations, and practitioner information.
• Return calls to patients requesting appointments or seeking additional information via phone, email, Facebook, or other channels.
• Ensure patients understand expectations and requirements for becoming a new patient.
• Schedule initial office visits and collect payment during scheduling.
• Send new patient paperwork and ensure completion prior to the appointment.
• Reschedule patients who need to cancel or modify their appointment.
• Document all conversations, actions, and follow-ups accurately in the patient record.

• Minimum 1 year of sales experience or 2 years of call center experience.
• Familiarity with medical terminology
• Ability to type at least 40 WPM with intermediate computer proficiency
• Strong verbal and written communication skills

• High school diploma or GED required
• Prior experience in patient scheduling, healthcare support, or medical office administration preferred
• Experience working in a patient-facing or customer service–driven role
• Strong ability to learn scheduling systems, workflows, and communication protocols
• Excellent organizational skills and attention to detail
• Compassionate communication style with the ability to support patients during decision-making

• Sit or stand for extended periods while working at a computer or phone
• Maintain focus and composure in a fast-paced environment
• Sustain a professional and empathetic demeanor when speaking with individuals seeking care

• Employer sponsored Health, dental and vision insurance
• Health savings account
• Employee discount
• Paid Time Off
• Holiday Pay

LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.