INSURANCE ANALYST II - 43001358

Position: INSURANCE ANALYST II Location: Tampa, Hillsborough County Division: Consumer Services Bureau: Consumer Assistance Salary: $51,000.00 annually Requirements High school diploma or equivalent required. Documented technical insurance experience with an insurance adjusting firm, insurance agency, or insurance company OR insurance education. Applicants who are fluent in English and Spanish (oral and written). Minimum Qualifications Knowledge of basic principles of risk management and general insurance practices. Knowledge of techniques for handling issues and complaints and dealing with the public including the angry public. Skill in use of computers. Skill in use of WORD. Ability to communicate effectively orally and in writing. Ability to review and resolve insurance complaints. Ability to effectively manage workload and work well independently. Ability to work well in a team environment and to establish and maintain effective working relationships with others. Responsibilities This position serves as a customer advocate, providing guidance and assistance to the insurance buying public by answering questions and resolving problems relating to personal lines auto and residential property insurance. Responsible for providing guidance and assistance via the Consumer HelpLine (telephone), personal contact, and/or correspondence with insurance purchasers, claimants, attorneys, agents, and adjusters. Handles referrals from other government agencies and other areas of the Department including other state agencies and other state’s insurance departments. Advocate by contacting regulated entities, and licensees in order to resolve insurance related issues and, when applicable, seeks monetary recoveries. Reviews, examines, and evaluates personal lines auto and residential property insurance contracts to determine rights, coverage, exclusions and conditions. Monitors compliance with statutes and rules governing claim handling, denial of claims or coverage, and cancellation or non-renewal of insurance contracts. When alleged violations are discovered, properly documents files and refers alleged violation(s) to other areas of the Department for further investigation and action. Answers Helpline calls from customers concerning insurance fraud and the rehabilitation and liquidation of insurers related to residential property insurance. When needed, the position will answer Helpline calls from customers concerning Agent Licensing, Unclaimed Property, and Florida Get Lean. Attends meetings and training programs that are pertinent to the duties of the position. Travel may be required. The incumbent in this position is a member of the DFS disaster response team and in that capacity may be required, on short notice, to perform duties in support of disaster relief efforts. Performs other duties and responsibilities as directed by management. Special Considerations The Florida Department of Financial Services requires all employees who hold an insurance license or who have ownership in an insurance agency to place their license in a hold/abeyance status. This position requires a security background check, including fingerprint as a condition of employment. Employees of the Department of Financial Services are paid on a monthly pay cycle. Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. Veterans’ Preference Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. EEO Statement For assistance, call the People First Service Center at View phone number on click.appcast.io Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer. #J-18808-Ljbffr State of Florida