Customer Service Aide

Employment Type:

Full time

Shift:

Rotating Shift

Description:

Position Summary and Highlights:

Saint Alphonsus Regional Medical Center in Boise, ID is hiring a Customer Service Aide to support the Food and Nutrition Services Department . The position is responsible for providing exceptional customer service by taking patient meal orders, interfacing with department technology and assuring quality of the food to maximize positive patient experiences.

What You Will Do:

• Receive patient meal orders from patient or provider through the use of CBORD, PowerChart, and wireless tablet/phone.

• Deliver patient meals to room, verifies correctness of meal ticket and assists patients with tray table and opening food items as appropriate.

• Document patient food intake following meals and collect feedback.

• Remove trays from patient rooms and returns the soiled trays to the kitchen.

Minimum Qualifications:

• High school diploma or equivalent preferred but not required.

• Previous experience in hospital food service helpful but not required.

Work Schedule:

This is a full time shift as needed. It may include weekends, weekdays and holidays. Schedule is subject to change.

Highlights and Benefits:

When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.

• We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.

• Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.

• We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.

Visit to learn more!

Ministry/Facility Information:

Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.

• Top 15 Health Systems in the country by IBM Watson Health;

• The region’s most advanced Trauma Center (Level II);

• Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran