Customer Care Advisor
Full-time
Job Description
Department: Customer Care
Location: Remote (UK or Ireland)
Hours: Full-Time | 40 Hours within:
- Monday – Friday: 6:30am – 10:00pm
- Saturday & Sunday: 9:00am – 5:30pm
Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We’re looking for a friendly and motivated Customer Care Advisor to join our vibrant, remote team.
About The Role
Reporting to the Customer Care Team Leader, you’ll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a full-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction.
Key Responsibilities
- Provide fast, friendly, and effective support via phone, live chat, and email
- Help customers throughout their journey—from product queries to post-purchase care
- Collaborate with internal teams to provide timely resolutions
- Monitor and report customer trends to improve our service
- Take ownership of your personal development and contribute positively to the team
- Maintain strong performance aligned with KPIs and company values
We Would Like To Meet Someone Who Is
- Fluent in English (spoken and written)
- Previous experience in a customer-facing role (retail, contact centre, hospitality etc.)
- Clear, confident communicator with excellent written skills
- Comfortable handling challenging conversations with empathy and professionalism
- Familiar with tools like Outlook, Word, Excel, and web browsers
- Experience with eCommerce platforms (e.g. Amazon, eBay) and contact centre platforms is a bonus
- Positive, energetic, and proactive with a “can-do” attitude
- Thrive in a fast-paced environment and enjoy working as part of a supportive team
Benefits
- Competitive salary and benefits package
- Fully remote
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme
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