Part-Time IT Technician (Level 1)

Job Description

Job Description

TeamLogic IT of Louisville provides managed IT services to small businesses across the Louisville metro. Our clients run 6 to 60 employees. They depend on us to keep email flowing, endpoints patched, and problems fixed the first time.

We are hiring a part-time Level 1 technician. This is a working role, not a shadowing role. You will own tickets from intake to resolution and escalate when the problem is beyond you.

What you'll do

• Work helpdesk tickets: password resets, printer issues, software installs, connectivity problems
• Administer Microsoft 365: user onboarding and offboarding, license changes, mailbox permissions
• Troubleshoot Windows desktops and laptops, remotely and occasionally on site at client offices
• Keep documentation current in our PSA. If it isn't documented, it didn't happen
• Assist with patching, backup verification, and routine maintenance

What you need

• Solid Windows fundamentals and working familiarity with Microsoft 365
• Clear written and verbal communication. Our clients are office managers and business owners, not IT people
• Reliable transportation for occasional client site visits in the Louisville area
• Ability to pass a background check

Nice to have

• CompTIA A+ or equivalent coursework
• Exposure to RMM or PSA tools
• Basic DNS and email deliverability knowledge (SPF, DKIM, DMARC)

Details

• $15/hour
• Flexible scheduling within business hours
• Direct mentorship from the owner, a 25-year IT and federal contracting veteran
• Real exposure to the full MSP stack, not a narrow slice of it

Good fit for a student, a career changer, or someone building toward a full-time IT role. Send a resume and two or three sentences about a technical problem you solved recently.

Company Description

TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure.

With more than 350 locations across North America and more than 1,500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us.

TeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.

Company Description

TeamLogic IT is a national provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure. \n\nWith more than 350 locations across North America and more than 1,500 technicians, thousands of businesses consider us their trusted technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us. \n\nTeamLogic IT has received a number of awards and recognitions in the franchise and managed services industries and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT.