Ticket Seller | Part-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Ticket sellers are an information center who will understand and operate the Paciolan ticketing system, and provide excellent customer service to all guests at the Ryan Center, and Meade Stadium. They must know and understand each event, its seating charts, and configurations of the Ryan Center. This role pays an hourly rate of $15.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

A state-of-the-art, multi-purpose facility, the Thomas M. Ryan Center, located on the University of Rhode Island campus in scenic South County, opened its doors in June 2002. Home to URI Men's and Women's Basketball programs, the Ryan Center also features the URI football teams' locker room, along with athletic department offices, training rooms, players' lounges and a souvenir store. The venue seats 8,000 for basketball, and over 6,300 for concerts, family shows, lectures and other community events. The Ryan Center was designed and built to meet all ADA specifications to accommodate our guests with disabilities. Located in Kingston, the Center draws on an audience of over 1.4 million people within a 40-mile radius.

Responsibilities

• Know and understand the operation of the Paciolan ticketing system.
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.).
• Know and understand the seating charts and configurations of the Ryan Center.
• Perform transactions for all events on the ticketing system with efficiency and accuracy.
• Collect proper currency or credit card amount for purchase of ticket(s) as well as give back proper number of tickets and correct change.
• Communicate and satisfy patrons in the most positive manner possible.
• Direct patrons to the nearest ticket taker.
• Reconcile all monies received from ticket sales.
• Keep accurate and legible records.
• Maintain confidentiality.
• Other duties as assigned by the Director of Ticket Operations or Ticket Operations Manager.

Qualifications

• Ability to multitask in a fast-paced environment.
• Familiarity with Microsoft Office.
• Possesses excellent communication skills.
• Experience working with the public and with cash.
• Ability to work independently and as a productive member of a team.
• Must be able to work a flexible schedule.
• Nights and weekends are a must, and URI Winter/Spring/Summer breaks are a plus.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.