Service Administrator

Service Administrator

We are seeking a detail-oriented and organized individual to join our team! As a sales administrator you will play a key role in supporting the daily operations of the service department.

Essential Duties and Responsibilities

Duties (Most Important to Least Important)

• Schedule service appointments and coordinate with technicians to ensure timely completion of work.
• Communicate with customers regarding service updates, quotes, warranty status, and pick up scheduling.
• Submit warranty claims as needed and ensure proper documentation is completed and filed.
• Work closely with the parts department regarding parts needed for service jobs.
• Support the service manager and team in coordinating internal and retail repair orders.
• Reconcile service invoices, ensuring labor and parts are correctly billed.
• Maintain service files and customer records in an organized and accurate manner.
• Any other duties as assigned.

Skills

• Strong organizational skills and detail oriented
• Excellent customer service skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft office
• Ability to multitask and prioritize in a fast-paced environment

Qualifications / Requirements

• High school diploma or equivalent required; a degree in Business Administration, Sales, or related field is preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks
• Communicating with others to exchange information
• Hearing
• Seeing
• Repeating motions that may include the wrists, hands, and/or fingers
• Assessing the accuracy, neatness and thoroughness of the work assigned
• Talking
• Eye/Hand/Foot Coordination

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noisy environments

• Light work that includes moving objects up to 20 pounds

O neWater Ma rine is an Equal Opportunity Employer and complies with ADA regulations as applicable.