Desktop Engineer

Desktop Engineer

Our client, an IT Services and Consulting company, is looking for a Desktop Engineer for their Cambridge, MA / Danvers, MA location.

Responsibilities:

• Provide smart hands and feet support for technology team on demand
• Rack and stack support for commissioning/decommissioning infra devices to be provided
• Provide physical access to vendors on demand for site/communication rooms – IDF/MDF/MMR and data center/server room
• Good knowledge and experience in managing power shut down maintenance activities which includes shutting down network devices and servers in data center
• Printer management/usage monitoring and coordinate with vendors to ensure print services continuity
• Coordination for cable patching with vendors or enable on demand
• Ensure basic network connectivity (LAN), Wi-Fi access / video Tandberg / printer/voice are available at site
• Advanced troubleshooting/problem solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Installing and configuring hardware and software components to ensure usability by end users
• Manage IT asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

Requirements:

• Experience in supporting overall manufacturing / lab IT systems and IT devices
• Familiarity with manufacturing, lab or distribution center IT equipment
• Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Advanced troubleshooting/problem solving capabilities to narrow down root cause of incident
• Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
• Advanced Microsoft skills (server support, etc.)
• Knowledge/understanding of GMP and GxP
• Knowledge/experience on working in a clean room environment and/or manufacturing environment
• Strong focus on quality and attention to detail
• Safety training and proper PPE and/or lab requirements always apply
• Understanding of GMP/GxP environment
• PCs/servers cannot have any sort of maintenance or patching without approved change control windows
• No systems or devices should ever be rebooted without proper approvals
• Often MLL sites may have isolated networks
• Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..)
• 5S (LEAN) or similar methodology in IT rooms/datacenter
• Requirements to enter a clean room
• Proper entry procedures, proper gear, etc..
• Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)
• Years of experience: 4.00 years of experience

Why Should You Apply?

• Health benefits
• Referral program
• Excellent growth and advancement opportunities

ICONMA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.