Oculus Location: Opening Operations Lead

At Chick-fil-A Oculus, we are more than a restaurant—we’re a fast-paced team built on care, excellence, and opportunity. Located inside NYC’s iconic Oculus, our small space, express concept delivers quick operational excellence and genuine hospitality to commuters and visitors on the move. We pride ourselves on creating a supportive environment where you can grow as a leader, deliver second-mile service, and make a meaningful impact in a unique setting and on a close-knit team. Role Description This is an on-site role for an Opening Shift (6:00 AM Start) Operations Lead located in New York, NY. At Chick-fil-A Oculus, Operations Leads are responsible for managing the restaurant operations. Operations include the production, or flow of food, and the throughput, or flow of the guest. To provide a remarkable experience for our guests, our Operations Leads must manage the team and their responsibilities in a way which yields Operational Excellence. Operations Leads will be expected to not only uphold our standards at Chick-fil-A, but ensure the team working with them does the same. Responsibilities include: Ensure Chick-fil-A operating standards are being met. Ensures all food is meeting quality standards for our guests, following all procedures. Our food should maintain taste and temperature standards! Leads should be maintaining fast and accurate service. Quick is kind! This sense of urgency should be driven by our Operations Leads. Create a welcoming environment for each guest. Our restaurant should be a place which feels like home for all – and that starts with our people. Ensures that Team Members are maintaining cleanliness standards in all areas of the restaurant. Executes proper security and cash handling and control procedures and holds registers accountable to adhering to policies and procedures. Addresses & deescalates guest issues that may arise; consults with management regarding complex issues. Maintains a positive working relationship and treats all Team Members with respect while providing them with direction and feedback. Communicates and addresses Team Member performance and policy/procedure violations to management for appropriate handling. Strictly adheres and enforces all Company policies and procedures and consistently. Qualifications Leadership and Team Management skills Operational Excellence and Attention to Detail Strong Communication and Interpersonal skills Understanding of Food Safety and Quality Standards Experience in a fast-paced environment Ability to motivate and develop team members #J-18808-Ljbffr Chick-fil-A Fulton Street & Oculus SFC