Senior Account Manager

SENIOR ACCOUNT MANAGER (Account Supervisor), Account Services Department (This role will be based out of our Syracuse, New York or Rochester, New York offices, or remote within the United States) A Senior Account Manager manages and leads day‑to‑day relationships with key/top‑tier accounts, becoming the client’s trusted partner and point of contact. They partner with account leadership to deliver operational and delivery excellence, speed to market, resource optimization and profitable management of their businesses. The role requires a growth mindset and strong organizational and accountable leadership to solve larger business challenges. Responsibilities Act as voice of client on day‑to‑day work Understand and share client business & marketing objectives Drive work forwarding, providing thoughtful input & briefs Contribute to client’s organic growth Responsible for the client budget, managing costs & profitability, deliverables and resources Provide marketing leadership on client business and internally; keep curious Manage & deliver projects by developing project plans & scopes, estimates along with understanding resourcing assignments and ensuring adherence Ensure QA & QC is integrated into project plans and executed to provide high quality outputs Ensure business requirements are understood, documented and met Influence the efficiency and quality of work while advocating for the agency/client relationship Identify potential project risks and develop contingency plans Serve as mentor/coach and/or direct manager to more junior team members and support their development Understand & respect every department’s role in delivering great work and building relationships Uphold agency core values; enter time on a daily basis Requirements 5+ years of agency experience in an account management role Experience working with CPG clients Bachelor’s degree in advertising, marketing, business or related degree required Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point‑of‑purchase and online advertising strategies Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications Strong oral and written communication skills Ability to read, write, analyze and interpret general business periodicals and professional journals Ability to write reports and business correspondence Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public Analytical and problem‑solving skills Excellent organizational skills and attention to detail Ability to work independently and as part of a team is a must Benefits Hybrid work – split your week between working in our office or at home Paid parental leave 401(k) plan with company match Company‑sponsored events and swag Dog‑friendly work environment Opportunities to learn, develop, network, and connect Salary: $75,000 to $120,000 per year, dependent on experience, skills, abilities, geographic location, and other considerations. We are an equal‑opportunity employer. PHG is committed to diversity and inclusion in the workplace. #J-18808-Ljbffr