Senior Account Manager

SENIOR ACCOUNT MANAGER (Account Supervisor), Account Services Department 
(This role will be based out of our Syracuse, New York or Rochester, New York offices, or remote within the United States)

The Senior Account Manager manages and leads day to day relationships with key/top-tier accounts, becoming the client's trusted partner and point of contact.  They partner with account leadership to deliver operational and delivery excellence, speed to market, resource optimization and profitable management of their businesses.  

Growth mindset individual who is responsible for building organic growth plans solving for their client's business challenges.  

Highly organized and accountable project leaders who build strong relationships and strive to solve our client's larger business challenges.  

The Senior Account Manager ensures projects are completed as proposed — on time, within budget, profitably, and with a minimum of disruption to daily activity of client or agency. As is required to employ a range of thinking and decision-making skills, such as “what if,” “critical” and “judicious” approaches to client issues and initiatives. Demonstrate the ability to organize workload and workflow. Senior Account Managers are expected to effectively present the agency’s decisions, recommendations and creative products to a range of client audiences.  

Expectations: 

Act as a Consultant. Become a brand expert. Become a client expert. Fully engage and contribute to opportunities for new ideas. Ideate with teams. Research what clients have done in the past to learn from. Ensure we are delivering successfully and be accountable to the financial health of the clients. 

Responsibilities: 

• Acts as voice of client on day-to-day work  
• Understands and shares client business & marketing objectives 
• Drives work forwarding providing thoughtful input & briefs 
• Contributes to client's organic growth 
• Responsible for the client budget, managing costs & profitability, deliverables and resources 
• Owns budget tracking, billing and after-action reports 
• Provide marketing leadership on client business and internally.  Knows the why and stays curious.  
• Manages & delivers projects by developing project plans & scopes, estimates along with understanding resourcing assignments and ensures they are adhered  
• Ensures QA & QC is integrated into project plans and is executed to provide high quality outputs 
• Responsible for ensuring business requirements are understood, documented and met.  
• Influence the efficiency and quality of work while advocating for the agency/client relationship 
• Identify potential project risks and develop contingency plans  
• Serve as a mentor/coach and/or direct manager to more junior team members and support the development of these team members 
• Understand & respect every department’s role in delivering great work and building relationships 
• Uphold agency core values. Enter time on a daily basis. 

Requirements: 

• 5+ years of agency experience in an account management role 
• Experience working with CPG (Consumer Packaged Goods) clients
• Bachelor’s degree in advertising, marketing, business or related degree required 
• Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point-of-purchase and online advertising strategies 
• Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications 
• Ability to communicate effectively, both orally and in writing 
• Ability to read, write, analyze and interpret general business periodicals and professional journals 
• Ability to write reports and business correspondence 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public 
• Ability to analyze and solve problems 
• Excellent organizational skills 
• Excellent attention to detail 
• Ability to work independently and as part of a team is a must 

WHY WE'RE HIRING? 

The short answer? We're looking to keep a good thing going. An independently owned full-service marketing agency, Pinckney Hugo Group has grown consistently over the past 20 or so years. 

We've created bigger and better work, added to our capabilities and expanded to serve a wider range of regional, national and international clients. It's all happened because we've been able to bring in incredibly talented and dedicated people to help build something special. And because we don't plan on slowing down anytime soon, we're posting career opportunities like this one. 

WHY PHG? 

For starters, you'll have the chance to work on some of the biggest brands and most exciting projects in the world — all from right here in Upstate New York, and in some cases, from the comfort of your home. 

You'll be challenged, but you'll never be on your own. What we offer takes a full team. And we're just that — a team. A group of complementary talents that, when unleashed together, can do anything we set our minds to. 

Some of our comprehensive and competitive benefits include:   

• Hybrid work – split your week between working in our office or at home 
• Generous PTO policy, including flex time 
• Paid parental leave  
• Medical, vision, dental benefits 
• Resources for savings and investments such as our 401(k) plan with company match 
• Company-sponsored events and swag 
• Dog friendly work environment 
• Opportunities to learn, develop, network, and connect  

Total compensation for this role is designed to be competitive with the market. The anticipated salary range for this Syracuse, NY-based position is $75,000 to $120,000 per year. The final offer will depend on the candidate's experience, skills, abilities, and geographic location, along with other business and organizational considerations. PHG also provides a comprehensive benefits package; for more information, please visit our website. 

OUR HIRING PHILOSOPHY 

At Pinckney Hugo Group, we believe that diversity improves our agency and helps us to better serve our clients by offering different views, perspectives and experiences. We are committed to creating a diverse environment and team, and aspire to better reflect the brands and people we serve. We strongly encourage people of color, members of the LGBTQAI+ community, people with disabilities and other underrepresented groups to apply to join our team. No matter who you are, you'll find opportunity here. We'll empower you to work on amazing brands with incredible teams, all while giving you the space you need to make this time whatever you want it to be. Apply today and explore all the ways you can grow with us. You'll be glad you did — and we will too. 

We'd like to know more about you and why you're interested in PHG. Please be sure to include a cover letter with your resume submission.