Quality Analyst
Sysazzle
Title: Quality Analyst Duration: 7-8 months' contract Location: Malvern, PA, 19355(Remote) Description: Analyst, Call Quality Assurance (GTM) General Purpose of the Job
The Analyst, Call Quality Assurance conducts quality assurance audits of the following: inbound and outbound calls and chat transcripts, assuring company standards are maintained and product integrity is preserved. Consults with leadership to resolve quality, compliance, and efficiency problems. Function in conjunction with leadership, compliance, training, on special department projects. This position reports to the Supervisor, Customer Experience Quality Management (Technology) Essential Duties and Responsibilities
High School Diploma required. College degree preferred.
*** We offer health benefits and 401K Plan***
The Analyst, Call Quality Assurance conducts quality assurance audits of the following: inbound and outbound calls and chat transcripts, assuring company standards are maintained and product integrity is preserved. Consults with leadership to resolve quality, compliance, and efficiency problems. Function in conjunction with leadership, compliance, training, on special department projects. This position reports to the Supervisor, Customer Experience Quality Management (Technology) Essential Duties and Responsibilities
- Interprets and implements quality assurance standards
- Evaluates and prepares adequacy of quality assurance standards
- Identifies training needs and organizes training interventions to meet quality standards
- Investigates customer complaints and non-compliance issues.
- Documents and participates in internal audits
- Develops and implements new quality assurance requirements that meet compliance guidelines.
- Analyzes QA data and participates in monthly calibration meetings with leadership
- 2-4 years' experience in QA call quality.
- Intermediate computer skills with proficiency in Microsoft Office
- Previous experience in a Call Center environment
- Experience with NICE CXone or other call QA software
High School Diploma required. College degree preferred.
*** We offer health benefits and 401K Plan***
Vacancy posted 3 hours ago
Similar jobs that could be interesting for youBased on the Quality Analyst in Malvern, PA vacancy
- ...Data Quality AnalystVanguard is looking for a senior level data analyst with experience presenting recommendations to senior management, developing innovative solutions, and is technically skilled in data quality & analytics tools. You will become an expert in the critical...SuggestedTemporary workWork experience placement
Vanguard
Malvern, PA2 days ago - Find a JobJoin IDR Internal TeamStaffing ServicesConsultantsAbout UsBlogSuggested
IDR Internal Data Resources
Malvern, PA2 days ago - ...The Quality Analyst is primarily responsible for continuing the Division’s Quality Assurance and Improvement program for Telecommunicators and to serve as the primary point of contact with employees during QA review conferences. He/she has strong interpersonal and dialogue...SuggestedWork at officeLocal areaFlexible hoursAfternoon shift
Montgomery County MD
Norristown, PA4 days ago - Superior Plus Propane is seeking a Quality Specialist to monitor and evaluate Customer Service performance and ensure adherence to quality standards. The role involves providing targeted feedback to individuals to foster development and alignment with the company’s vision...Suggested
- ...priority, we customize our solutions and services to align with the unique needs of each client.Job DescriptionPosition: SWP Business and Quality AnalystLocation: Oaks PA Interview Mode: Face to Face (We may pay expenses for candidates located at more than 100 miles distance)...Suggested
EROS Technologies
Oaks, PA21 hours ago - ...offer is extended, and before you accept the offer. For more information, please see Bentley'sCareer Mobility Policy. Software Quality Analyst I Location: Hybrid - Exton or Philadelphia PA Position Summary: *Must have Civil Engineering Degree or Experience* A Quality Analyst...Worldwide
- A technology solutions provider located in Oaks, Pennsylvania is seeking a SWP Business and Quality Analyst. This role emphasizes active participation in wealth advisory services, building relationships, and gathering client requirements. The ideal candidate will complete...
- ...IDR is seeking a Call Quality Assurance Analyst to join one of our top clients for a remote opportunity. In this role, you will evaluate inbound/outbound calls and chat transcripts to ensure quality, compliance, and customer experience standards are consistently met....Contract workWork at officeRemote work
- ...positive displacement pumps worldwide for more than 70 years. Job Description We are seeking a detail-oriented and analytical Quality Assurance Inspector to join our team in Exton, United States. In this role, you will be responsible for ensuring that our products...Worldwide
Netzsch Group
Exton, PA3 days ago - ...Key Responsibilities Perform incoming, in-process, and final inspections to ensure products meet quality standards. Conduct electrical and mechanical inspections using industry-standard tools and equipment. Inspect assemblies to IPC-A-610 and IPC-A-620 standards...Permanent employmentWork at office
Innovative Solutions & Support
Exton, PA2 days ago - ...material; perform in-process and final inspections, as required; maintain calibration pool of test equipment and tools. Work with Quality Assurance Management to plan and prioritize projects that are in accordance with the objectives and strategic plans of the company....Permanent employment
Innovative Solutions & Support
Exton, PA1 day ago - ...of innovation and performance. Purpose This role is responsible for ensuring that all activities within the scope meet the required quality standards, minimize quality costs and maximise customer satisfaction by ensuring that procedures and processes are adhered to. Key...Local areaNight shift
IDEMIA
Exton, PA3 days ago $45.76k - $56.16k
...Job Title: Quality Inspector Job Description The Quality Inspector supports incoming, in-process, and final inspections within an aerospace and defense manufacturing environment, ensuring that electrical and mechanical components meet all applicable standards, specifications...Weekly payPermanent employmentWork at officeNight shiftAfternoon shiftAerotek
Exton, PA4 days ago$18 - $20 per hour
...Job Description Quality Control Inspector (3rd Shift) Malvern, PA Hourly Rate: $18.00-$20.00 (Depending on Experience) MUST BE ABLE TO WORK THIRD SHIFT (11:00pm-7:00/7:30am) Responsibilities: •Implement and support various GMP regulations with...Hourly payFlexible hoursShift workNight shiftTrotter Workforce
Malvern, PA2 days ago- NETZSCH Pumps & Systems in Exton, PA is seeking a detail-oriented Quality Assurance Inspector to ensure products meet high quality standards through rigorous inspection and testing. You will troubleshoot motors and controllers, verify dimensions, read blueprints, and collaborate...
$21 per hour
PeopleShare is looking for an experienced Quality Inspector to join the Quality Assurance team with a growing manufacturing company in Exton, PA. The ideal candidate will have experience in manufacturing quality control, strong analytical skills, and a commitment to maintaining...Hourly payLocal areaNight shift- Innovative Solutions & Support in Exton, Pennsylvania, is seeking a Quality Inspector with at least 5 years of manufacturing experience, preferably in electronic packaging. The role involves performing inspections, maintaining calibration of tools, and ensuring compliance...
- Iascorp in Exton, Pennsylvania, is seeking a Quality Inspector with over 5 years of experience in manufacturing, especially in electronic packaging. You will perform inspections, maintain quality standards, and ensure compliance with established procedures and specifications...
$21 per hour
PeopleShare is seeking an experienced Quality Inspector to join its Quality Assurance team in Exton, PA. This role performs in‑process audits, conducts final inspections, and maintains inspection data to ensure product conformity and high quality standards. The schedule...Hourly payNight shift- IDEMIA in Exton, PA is seeking a quality-focused professional to uphold the highest standards across processes, inspections and customer impact. You will lead reviews, monitor KPIs, and drive corrective actions to prevent defects. The role involves audits, reporting, cross...Worldwide
- ...ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What You'll Do: The AML Analyst will be responsible for ensuring compliance of banking regulations, reviewing and reporting suspicious activity, staying up to date...Full timeWork at office
Customers Bank
Malvern, PA4 days ago $26 - $30 per hour
...Job Title: HYBRID - AP Analyst Why Join Us? Opportunity to work for a nationally recognized industry leader with a strong reputation in the marketplace. Hybrid schedule offering a balance of in-office collaboration and remote flexibility. Supportive leadership...Contract workTemporary workWork experience placementWork at officeRemote workAston Carter
Malvern, PA1 day ago$24 per hour
...Summary:The QTI Group is seeking a Direct Hire Quality Assurance Technician on 2nd shift to support manufacturing operations by ensuring product quality and reliability. This role maintains quality documentation and uses inspection techniques to verify materials, processes...Immediate startMonday to FridayAfternoon shiftThe QTI Group
Chester, PA5 days ago- ...analytics is used across Operations—from primarily reporting what happened to proactively influencing what happens next.Mentor other analysts and contribute to analytical standards and best practices across the team.In This Role, You WillHave direct exposure to senior...Full time
Vanguard
Malvern, PA3 days ago - ...planet through our sustainability efforts. Job SummaryThe HRIS Analyst is responsible for overseeing the development of HR web-based applications... ...Job DescriptionAbility to comply with the company’s safety and quality policy at all timesPhysical RequirementsSedentary-Exerting up...Work at officeLocal areaRelocation3 days per week
West Pharmaceutical Services
Exton, PA13 hours ago - The Strategic Initiatives & Partnerships Analyst plays a key role in helping Vanguard identify, evaluate, and develop strategic partnership opportunities that advance enterprise priorities and create value for clients.Working across Enterprise Strategy, Enterprise Client...Full timeWork experience placement
Vanguard
Malvern, PA4 days ago - ...VehicleRelocation Option: Relocation not availableSign-on Bonus: NoPrincipal Analyst, ERP POSITION PROFILE As a Principal Analyst, you will scope... ...within the assigned function including conducting in depth quality reviews on design and testing.Provides in depth cross...Work at officeWorldwideRelocation packageFlexible hours
Ricoh
Exton, PA2 days ago - Job TitleLocation 736 Springdale Drive, Exton, PA, 19341, United StatesBase Pay $65,000.00 - $70,000.00 / YearRequired Degree 4 Year DegreeTravel 5%Manage Others NoContact InformationName Kirstin BudneyEmail ****@*****.***
Fortified Health Security
Exton, PA4 days ago $58.4k - $91.74k
Job Description The Pricing Strategy & Planning, Analyst is responsible for developing commercial and pricing strategies for a portfolio of current and future products across targeted customer and market segments. By researching the market and understanding the competitive...Minimum wageFull timeContract workLocal areaWorldwideFlexible hours- The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate arrangements to cure the delinquency and return the member’s account to good...Work experience placementWork at officeShift workAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Quality Analyst. Be the first to apply!
