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Customer Service Representative

ARC Document Solutions

Cincinnati, OH
Description

Summary: ARC Document Solutions, Inc. ( is a world-wide public company looking for a Customer Service Representative (CSR) who will coordinate and process orders for print jobs, material or merchandise received by mail, e-mail, fax, telephone, or personally from customers, according to customers' requirements.

Essential Duties and Responsibilities:
  • Greet customers
  • Process in-person, phone, electronic, and hard copy work orders
  • Provide information to customers regarding products, processes (software/hardware), and production turnaround times
  • Attempt to sell add-on or new services/merchandise to existing and previous customers
  • Inform customer of unit prices, shipping date, anticipated delays, and any other information the customer needs
  • Enter jobs into computer system/first screen billing
  • Complete order forms
  • Examine original hard copy documents for completeness and defects
  • E-mail or call customer with questions regarding orders, when appropriate
  • Note problems with orders for Production Manager
  • Consult with Estimator regarding costs and communicates information to customer. Follow estimating procedures for review/approval in various situations
  • Route supplies and materials such as artwork, copy, digital files, or prints, to work areas to put job order into production
  • Examine digital files for completeness and defects
  • Resolve problems with digital orders or obtains assistance from technical expert
  • Update customers throughout production to keep them informed of status of job
  • Refer questions regarding jobs in progress to the appropriate production manager
  • Monitor progress of job order throughout production, confer with employees at all levels of company
  • Follow-up on orders to ensure delivery by specified dates and times
  • Work with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
  • Participate in ongoing ARC and other training to update technical skills and knowledge
  • Perform other tasks, duties, or functions as directed
  • Position hours 9:00 AM to 6:00 PM, Monday through Friday
Skills:
  • Excellent customer service skills
  • The ability to type 30-40 words per minute
  • Quality control
  • Wrapping and distribution of our products
Required Experience:
  • High School
  • Experience in a printing environment
  • Previous reprographics experience.
Apply
Vacancy posted 2 days ago
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