Mobile Associate, Bilingual Spanish Preferred - Retail Sales

Total Rewards

At T‑Mobile, we invest in you! Our Total Rewards Package ensures that employees receive a competitive base salary and a comprehensive compensation package. Employees enjoy multiple wealth‑building opportunities including an annual stock grant, employee stock purchase plan, 401(k), and free, year‑round money coaches.

Job Overview

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast‑paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations. Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Problem Solving (Required)
• Customer Service (Required)
• Engaging People (Required)
• Multitasking (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Other Requirements

• At least 18 years of age
• Legally authorized to work in the United States

Travel

Travel Required: No

DOT Regulated

DOT Regulated Position: No
Safety Sensitive Position: No

Compensation

Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn at least $20 per hour inclusive of base pay and incentives. All employees are eligible for an annual stock grant.

Benefits

Our benefits include medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, and family building benefits. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. Additional voluntary coverage options are available, including AD&D, accident, life, disability, and long‑term care insurance. Tuition assistance, college coaching, and short‑ and long‑term disability coverage are also provided.

EEO Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Accommodation Contact

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.