Account Manager

Account Manager, Commercial (North America) Own the customer relationship in fal's Commercial segment — renewals, recontracting, retention, and expansion. Base $91k–$105k with $130k–$150k OTE. $91,000 – $105,000 / yr Location On-site Seniority — Compared with 22 other Go To Market roles: Common across similar roles Unique to this role What you'll do Responsibilities Lead renewal and recontracting cycles to secure on-time renewals and expand account value Articulate fal's platform impact, use cases, and ROI to reinforce customer outcomes Manage renewals end-to-end, from outreach and negotiation through signature and execution Unique Partner with customers to evangelize new fal capabilities and identify additional workloads Maintain disciplined forecasting and up-to-date data in sales and reporting tools Unique Follow established sales motions while refining outreach strategies Unique What you'll need Experience Experience in SaaS renewals, customer success, or account management with a quota or retention target Unique Background in AI platforms or data infrastructure is a strong plus Unique Skilled in negotiation, deal structuring, and contract management, including legal and security reviews Unique Strong communicator who builds trusted relationships and understands customer business drivers Unique Organized multitasker able to manage a large book of renewals Unique #J-18808-Ljbffr