Patient Services Assistant

Job Title

Patient Services Assistant

Job Description

Duties include but not limited to:

• Performs and coordinates administrative and clerical activities related to Veterans' benefits;
• Registration/Enrollment;
• Update Veteran records in the Health Eligibility Center's national Enrollment System database and use this system to verify health care benefits
• Assist the OEF/OIF/OND and Outreach Programs with activities such as Health Fairs, Homeless Veterans Stand Downs, and Post Deployment Health Reassessment (PDHRA);
• Enter all Veteran information into Vista or the Health Eligibility Center's Enrollment System databases for determination, verification, or termination of the eligibility status for healthcare;
• Provides applicant information on: completing and revising the application for care, the initiation and preparation of financial assessments, pharmacy co-pay, National Enrollment, decedent affairs, and inpatient/outpatient benefit regulations;
• Works closely with staff at the Health Eligibility-Center (HEC), Regional Offices, and other medical centers around the country to assure the timely verification of Veteran's benefits.
• Review and scan all documents pertaining to the registration process (DD 214, 10-10EZ, etc.) into Management Documents in Enrollment System;
• Review eligibility related reports and records and statistical computations for accuracy and propriety;
• Utilize Microsoft Word, Excel, PowerPoint, and Outlook software programs;
• Scheduling appointments;
• Performs other duties as directed.

Work Schedule: Monday - Friday, 8:00am-4:30pm

Virtual: This is not a virtual position.

Position Description/PD#: PD12666A

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

US Department of Veterans Affairs