Patient Services Representative

Full-Time Patient Services Representative Reports To: Unit Manager Location: Queens/Manhattan, New York, United States Charles B. Wang Community Health Center (CBWCHC) is a Federally Qualified Health Center providing the highest quality of medical, mental health and dental care for predominantly Asian Americans adults and children in New York City. Besides competitive pay, CBWCHC offers a great benefits package of health, dental and vision coverage, 403(b) retirement savings, plentiful paid time off, camaraderie and more. Many CBWCHC employees take advantage of training and promotional opportunities. The ideal candidate enjoys working with and assisting people, is detail-oriented, and flexible. Responsibilities Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail Answer professionally to incoming calls, providing courteous assistance and accurate information to callers Schedule patient appointments effectively to ensure smooth service operations Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients Assess and collect payment based on Health Center's policy and procedure Maintain confidentiality and compliance with privacy regulations Perform other unit-specific duties as assigned Minimum Qualifications High school diploma or equivalent; Associate degree preferred Previous experience in a healthcare setting or customer service role preferred Strong computer skills required, with proficiency in electronic medical record systems considered a plus Excellent communication and interpersonal skills Strong attention to detail and ability to multitask effectively Knowledge of medical terminology and insurance procedures is a plus Bilingual in English/Chinese Compensation and Benefits Salary: $40,000.00 - 46,000.00 per year Medical insurance Employer-paid dental, vision, disability and life insurance 403(b) retirement savings plan Flexible spending accounts for transit, parking, health and dependent care Paid time off (28 days for the first year of employment) Employee Assistance Program Employee Discount Programs Tuition reimbursement for eligible employees, and The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program