Chief Experience Officer - Community Credit Union of Florida

Position Summary

Community Credit Union of Florida is seeking an accomplished executive to serve as the Chief Experience Officer (CXO). Working closely with the CEO and executive team, this role will lead the credit union’s experience, marketing, and digital delivery functions. Collaborating cross-departmentally, the CXO will play a key role in driving organizational growth by identifying and resolving friction points in the member experience, product development, implementing innovative digital solutions, and strengthening the credit union’s connections within the local community. This is a high-profile leadership role, and the CXO will be expected to serve as a visible ambassador for the Credit Union, representing the organization at community events and public engagements. A bachelor’s degree and 10+ years of executive leadership experience are required; a master’s degree is preferred. This is

Company Profile

Community Credit Union of Florida is a not-for-profit, member-owned financial institution founded by educators in 1953. Today, their legacy continues by maintaining strong financial stability and serving over 55,000 members with assets over $1.4 billion. To service members’ needs, Community Credit Union of Florida has nine branches and 50,000 free ATMs nationwide. It offers a range of products, including higher savings rates, lower loan rates, and reduced service fees. Membership is offered to residents who live, work, worship, attend school, or conduct business in Brevard, Orange, Osceola, Polk, Volusia, and Indian River Counties. Providing excellent member service and convenient online and mobile services complement the institution, letting members manage their money on their time and location. Community Credit Union stands behind its mission of improving the financial well-being of members and making a positive difference in the communities they serve. Community is not just a name; it is what defines the organization. To learn more, visit

Community Profile

Community Credit Union of Florida is located in Brevard County on Florida’s renowned Space Coast—one of the fastest-growing counties in the state. With over 72 miles of stunning coastline, the area boasts year-round sunshine, waterfront views, and iconic destinations such as Cocoa Beach, Port Canaveral, and the John F. Kennedy Space Center. Major communities include Titusville, Melbourne, Viera, and Palm Bay. While the Space Coast draws visitors from around the world, it is also attracting more families who are choosing to call it home. Residents enjoy abundant opportunities for outdoor recreation, with numerous parks, golf courses, pristine beaches, and more than 17,000 acres of protected conservation land. A short drive connects you to nearby cities like Daytona Beach, Orlando, Tampa, and Fort Lauderdale, where theme parks and additional beaches await. Brevard County offers the perfect blend of coastal charm, vibrant growth, and peaceful places to relax.

Compensation

A competitive compensation package will be offered to the selected candidate.

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