Client Success / Account Manager (3PL)
$25 - $30 per hourAmerican Exchange Group
Client Success / Account Manager
The Client Success / Account Manager serves as the primary point of contact for ShipLogiQs 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.
Key Responsibilities
- Serve as the main liaison between clients and warehouse operations
- Manage new client onboarding and implementation
- Monitor SLAs and operational KPIs
- Provide regular reporting on inventory, fulfillment, and performance
- Handle client escalations and issue resolution
- Coordinate internally with warehouse managers to meet client needs
- Identify upsell opportunities for additional services (VAS, freight, storage)
- Conduct regular client check-ins and business reviews
Qualifications
- 3+ years of experience in 3PL, logistics, or supply chain account management
- Strong communication and relationship management skills
- Understanding of warehouse operations and fulfillment workflows
- Experience working with WMS and reporting tools
- Highly organized and customer-focused
Why AELogistix? Join a collaborative, fast-growing logistics company where technology and teamwork drive results. Youll have the opportunity to shape how our systems evolve and directly impact warehouse performance across the network.
What We Offer
- Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
- 401(k) Retirement Savings Plan with company match
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
Salary: The anticipated base salary is $25-$30/hour. Actual compensation will be determined based on a variety of factors including, but not limited to, experience, skills, education, internal equity, and location.
American Exchange GroupVacancy posted 1 day ago
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