VP / SVP Client Services

Coefficient Health has an immediate, full-time opening for a visionary business leader who is interested in joining an innovative, forward-thinking healthcare marketing and training agency.

At Coefficient Health, this position is equivalent to VP/SVP of Client Services.

About Us, About You

Based in New York City, and launched in early 2023, Coefficient Health is a full-service healthcare marketing agency designed to be more like the commercial leaders we partner with. In the pharmaceutical and biotech industries, we understand that driving change effectively requires expertise in more areas than ever and the ability to integrate that knowledge across teams.

Are you looking for a leadership role that allows you to build strong client partnerships, lead high-performing teams, drive operational excellence, and grow meaningful business? Are you equally comfortable navigating client challenges, solving complex problems, improving processes, and rolling up your sleeves to help teams succeed?

We're looking for an agile, highly collaborative leader with an entrepreneurial mindset and a player-coach mentality. Someone who is open-minded, adaptable, and energized by the opportunity to do things differently. Someone who embraces change, values diverse perspectives, and understands that the best outcomes come from strong teams working toward a shared goal.

This role reports directly to the Partners and serves as a senior leader within the organization. The Business Lead is responsible for leading and growing a portfolio of pharmaceutical and healthcare client business, ensuring that client strategy translates into effective work while delivering strong client relationships, operational performance, team effectiveness, and financial results.

This is a hands‑on leadership role requiring accountability for strategic pull‑through, operational performance, client retention, business growth, profitability, and talent development.

PRIMARY RESPONSIBILITIES

Business & Client Leadership

• Own the overall health, stability, and profitability of assigned business across multiple client relationships
• Translate client and agency strategic priorities into clear business plans, operating priorities, and direction for teams
• Balance client commitments, financial goals, and team capacity, making decisions and tradeoffs that support sustainable business performance
• Build trusted partnerships with clients, ensuring a strong client experience and long-term retention
• Lead key client meetings, business reviews, and planning discussions
• Anticipate business risks and address issues that could compromise delivery, profitability, or client retention
• Identify and pursue opportunities to grow and strengthen the business

Portfolio & Operational Leadership

• Oversee the day‑to‑day performance of multiple accounts, teams, and client engagements.
• Ensure work is delivered efficiently, effectively, and consistently across the business.
• Establish processes and operating rhythms that keep teams aligned, informed, and accountable.
• Partner with Project Management and department leaders on staffing, resource allocation, and workload planning.
• Identify and resolve operational challenges, resource constraints, and competing priorities.
• Continuously improve ways of working, communication practices, and team effectiveness.
• Maintain high standards for execution, quality, compliance, and accountability.

Financial & Business Management

• Own the financial health and performance of assigned accounts and books of business.
• Drive revenue growth, profitability, forecasting accuracy, and resource planning.
• Partner with Finance and leadership on budgeting, forecasting, staffing, and financial performance.
• Ensure scopes of work are strategically sound, properly staffed, and financially responsible.
• Manage scope changes proactively and maintain strong account stewardship.
• Balance client expectations, team capacity, and agency objectives to drive sustainable growth.

Account Growth & Agency Leadership

• Lead and grow a portfolio of pharmaceutical and healthcare client business.
• Identify opportunities to deepen relationships and expand agency engagement.
• Contribute to new business opportunities, pitches, proposals, and capabilities presentations.
• Partner with agency leadership on operational improvements, business planning, and strategic initiatives.
• Help build scalable processes and best practices that support continued agency growth.

Team Leadership & Talent Development

• Lead, coach, and develop a high‑performing Client Services organization.
• Foster a culture of collaboration, accountability, flexibility, and mutual respect.
• Build strong partnerships across Client Services, Project Management, Creative, Strategy, and Operations.
• Inspire teams to take ownership and deliver outstanding work.
• Mentor future leaders and support professional growth and development.
• Provide clear expectations, direct feedback, and ongoing coaching.
• Lead by example through a hands‑on, all‑in approach.

DESIRED SKILLS & EXPERIENCE

We seek highly motivated leaders with a proven track record of building client relationships, leading teams, driving operational excellence, and growing business.

Qualifications

• 12+ years of experience in pharmaceutical marketing, healthcare communications, medical education, life sciences, or a related field
• Significant experience leading large client relationships, integrated account teams, and multimillion‑dollar books of business
• Demonstrated success growing client business while maintaining strong client satisfaction and profitability
• Strong operational leadership experience including forecasting, budgeting, staffing, resource planning, and account management
• Experience leading and developing high‑performing teams
• Strong business and financial acumen
• Exceptional communication, presentation, facilitation, and relationship‑building skills
• Agile and adaptable with the ability to thrive in ambiguity and manage changing priorities
• Open‑minded and willing to challenge traditional ways of working
• Highly collaborative with a low‑ego, team‑first approach
• Entrepreneurial mindset with the flexibility to wear multiple hats and contribute wherever needed
• Player‑coach mentality and an all‑in attitude
• High proficiency in PowerPoint
• Bachelor's degree required

The position offers competitive pay with benefits based on experience and qualifications:

Salary Range: $225,000+

The salary range provided represents what a potential hire may expect to earn in this role at Coefficient Health. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational needs. Salary is only one component of the total rewards package offered at Coefficient Health, and we encourage you to apply if this range falls outside of your expectations.

Coefficient Health LLC. provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws. The Company complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform our team if you need assistance completing this application or to otherwise participate in the application process.

Coefficient Health LLC. provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, pregnancy, veteran or military status, genetic information, sexual orientation, gender identity or expression, marital status, civil union/domestic partnership status, familial status, domestic violence victim status, or any other legally recognized protected basis under federal, state or local laws. The Company complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform our team if you need assistance completing this application or to otherwise participate in the application process.