CAReS Team Program Manager

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

CCEW Mission
Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

The Program Manager supports the day-to-day operation of the CAReS (Community and Residential Safety) Team and will supervise front-line operations staff. This position will coordinate staffing levels across all shifts to ensure continuous operational coverage 365 days of the year. The Program Manager will provide staff supervision and training pertinent to respective roles and duties, may be required to respond to emergencies after business hours, and will provide skilled, compassionate services to team, clients, tenants, community members. The Program Manager will help develop policies and procedures to support optimal service delivery. This position will also act as a representative for the CAReS team both to internal programs, and external agencies that the team regularly interacts with. Availability for on-call nights and weekends will be expected.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

1. Assist in the development of program goals and execution of action plans to ensure the CAReS program is most effectively meeting the individual and collective needs of each resident, program and the community.
2. Represent the CAReS Program positively in the community to develop partnerships that strengthen the program and advocate for systematic change that improves the lives of low-income individuals affected by homelessness.
3. Supervise a diverse team of approx. 11 FTE staff, focused on several key program factors, including but not limited Shift logs, incident reports, building walkthroughs, police communication, issuing lease violations, vehicle patrols, safety procedures, safety ticket follow up and crisis response coordination.
4. Provide weekly supervision of CAReS team staff, facilitate staff meetings and weekly meetings (huddles) for the team. Participate in weekly meetings with Vice President, and weekly check in with on-site supervisor(s).
5. Ensure both internal and external deadlines are met. Maintains an organized workflow and demonstrates effective time management.
6. Develop and Maintain Police Communications Log. Train CAReS team on its use and entries made. Communicate with appropriate police partners and follow up on reports made.
7. Provides crisis management support in a professional, healthy manner. Utilizes de-escalation, motivational interviewing, and trauma informed care principles when responding to crisis in a way that meets program mission and supports both staff and clients.
8. Maintains professional boundaries with direct reports and models professional communication, even in hard conversations, with staff and colleagues.
9. Investigate reports of criminal activity wholly. Act as the point of contact and liaison between CAReS team and police. Follow-up with programs on reports made and response received. Work with IT on pulling and securing relevant video footage.
10. Participate in after-action reviews when needed for high profile, traumatic, and large response incidents.
11. Effectively document key decisions and meetings and communicate outcomes from those events to staff, supervisor, and other on-site leadership.
12. Develop, implement, and continuously improve upon operational policies and procedures. This includes notifying and training staff when changes in policies and procedures occur.
13. Develop and implement CAReS employee training, inventory management, supply ordering etc. tracking systems.
14. Ensure staff are trained in the incident report and data tracking process. Ensure reports are professionally written and submitted timely to HR and to the Program Manager for CQI reporting.
15. Manage hiring of staff and assist in the hiring and supervision of CAReS staff. Provide paid staff with the training, supervision and support they need to carry out their responsibilities in a competent and professional manner.
16. Participate as a member of the CAReS leadership team to make day-to-day and long-term decisions for the program, including resident participation expectations, partnership development, staff training and development.
17. Develop and maintain positive relationships with neighbors and community partners to collaborate and support mutual needs and goals.
18. Monitor staff performance to ensure that performance aligns with the core values of Catholic Charities and job descriptions requirements.
19. Monitor staff compliance with data into Salesforce, coordinate with IT on Salesforce platform needs and reports. Ensure data entered is accurate and timely.
20. Develop and maintain the staff schedule ensuring appropriate coverage on all shifts across the 24-hour program operations cycle, manage on-call supervisory duties and assignment, staff vacation requests and holiday coverage, and ensure staff are accurately reporting time worked and taking mandated breaks.
21. Participate in the on-call pool.
22. Respond as needed (via phone or in person) to emergencies after business hours to ensure safety and well-being for all families and staff.
23. Serve as designated liaison with identified community agencies and institutions that are collaborating in service delivery to the target population.
24. Perform as a team member to ensure that productivity outcome measures are achieved.
25. Perform related functions, including advocacy, to support the mission of and core values of Catholic Charities.
26. Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
27. Will regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position, professionally, and as directed by supervisor.
28. Accurately account for time worked according to agency standards.
29. As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
30. Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
31. Provide a workplace free from serious, recognized hazards and comply with standards, rules and regulations issued under the OSHA and state counterpart.
32. Performs related functions necessary to support the mission and core values of Catholic Charities.

Job Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience: to perform this job successfully, an individual must have a bachelor’s degree or an equivalent combination of education and experience. Experience with individuals in recovery, the child welfare system, homelessness, residential environments, and/or mental health strongly preferred. Candidates must have supervisory at least 2 years of supervisory experience for a team sized 10+.

Certificates/Licenses: To perform this job successfully, an individual must successfully pass background check applicable to position.

Physical Abilities: To perform this job successfully, an individual must be able to:

• Regularly sit, stand, climb, walk, hear/listen, talk.
• Frequently lift up to 30 pounds, pull/push, carry, grasp, reach

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability : ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability : ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability : working knowledge of Word Processing software, Spreadsheet software, Internet software.
• Dependability : ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population’s culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability : ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination : the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability : ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management : ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability : ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
• Supervisory Skills: ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Applicable supervisory responsibilities include training and coaching employees, planning, assigning, and directing work, reviewing performance, addressing complaints and questions, and resolving problems for assistant teachers or volunteers assigned to classroom.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at a level sufficient to cause hearing loss or fatigue.
• Exposure to Trauma : Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.
• Client Population may include persons involved in gangs, with substance abuse concerns, homelessness and/or tendencies towards violent behavior.
• Potential for exposure to illicit drugs and air-borne contaminants (proper PPE provided).