Level 2 Support Technician

Level 2 Support Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Level 2 Support Technician to join their team onsite in Woburn, MA and provide end-user support. This is a long term contract opportunity. The ideal candidate must have experience with Windows 10 and 11 as well as ticketing system experience (preferably ServiceNow). The candidate must also have excellent communication and interpersonal skills. Candidates with manufacturing or supply chain environment experience a plus. Day shift schedule and must be willing to work some OT and after-hours.

Duties and Responsibilities:

• Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents
• Deploy, configure, and support mobile devices, printers, RF Scanners, and standard productivity software, for internal users at the site
• Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements
• Provide support for the PC grade UPS (Uninterruptable Power Supply)
• Provide "Smart Hands" support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team
• Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration
• Participate in meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site
• Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams
• Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client

Skills and Qualifications:

• Must be able to lift up to 25 lbs. solo and 50 lbs. with a partner
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Previous manufacturing experience is preferred but not required
• Excellent communication skills
• Passionate about helping others with technology and going above and beyond for end-users

Wage Range: The rate for this position is between $23.25 - $31.00 per hour, unless local minimum wage is higher. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.