Director of Revenue Cycle Management

Job Description

Job Description

About Oryx

Oryx Dental Software is transforming how modern dental practices operate through an AI-native, cloud-based practice management platform. Our mission is to simplify practice operations, improve financial performance, and empower dental teams to focus on delivering exceptional patient care.

As we continue to expand our integrated Revenue Cycle Management (RCM) services, we are investing in AI-first innovation to redefine how dental practices manage revenue, automate workflows, and optimize financial outcomes.

About the Role

We are seeking a strategic, innovative, and execution-oriented Director of Revenue Cycle Management to lead the next phase of growth and transformation of our RCM services.

This leader will be responsible for executing Oryx's RCM strategy while driving an AI-first approach to service delivery, operational efficiency, and product innovation. Working at the intersection of revenue cycle operations, technology, and customer experience, this individual will help transform traditional, labor-intensive RCM processes into intelligent, scalable, and increasingly automated solutions.

The ideal candidate combines deep expertise in dental revenue cycle management with a strong understanding of technology-enabled services, operational scalability, and emerging AI capabilities. They will partner closely with Product, Engineering, Customer Success, and executive leadership to translate business strategy into innovative solutions that deliver measurable value to customers.

This is an opportunity to help shape the future of dental RCM by building a modern, technology-enabled service model that improves practice profitability while supporting Oryx's continued growth.

Key ResponsibilitiesRCM Strategy & Business Execution

• Own the execution of Oryx's RCM strategy, aligning operational priorities, technology investments, and service delivery with business objectives.

• Drive revenue growth, customer retention, profitability, and operational scalability across the RCM business.

• Develop and execute initiatives that expand service capacity, increase productivity, and improve financial performance.

• Establish and manage key performance indicators across revenue cycle operations, customer outcomes, service quality, and business performance.

• Identify opportunities to differentiate Oryx's RCM offering through integrated technology, automation, and enhanced service capabilities.

• Translate strategic priorities into actionable plans with clear milestones, accountability, and measurable results.

AI-First Innovation & Product Partnership

• Champion an AI-first approach to RCM, identifying opportunities to automate, streamline, and intelligently optimize revenue cycle workflows.

• Partner closely with Product and Engineering to influence the RCM product roadmap, define operational requirements, and prioritize high-impact innovations.

• Lead the operational adoption of AI-powered tools and capabilities across the revenue cycle, including claims management, eligibility verification, denial management, payment posting, and accounts receivable workflows.

• Evaluate opportunities to leverage intelligent automation and agentic AI to reduce manual intervention, improve accuracy, and accelerate revenue realization.

• Serve as the subject matter expert connecting real-world RCM operations with product development, ensuring technology investments address meaningful customer and business needs.

• Establish measurable success criteria for new capabilities, including automation rates, productivity improvements, financial outcomes, and customer adoption.

• Develop scalable workflows that combine automation with appropriate human oversight, quality controls, and compliance requirements.

Operational Excellence & Scalability

• Lead the continuous improvement of RCM service delivery, ensuring consistent quality, efficiency, and accountability.

• Develop standardized, repeatable processes that support growth without proportional increases in operational headcount.

• Optimize team structures, workflows, resource allocation, and capacity planning to improve operating leverage.

• Establish performance management frameworks focused on productivity, claims accuracy, denial rates, collections, aging receivables, and customer satisfaction.

• Drive cross-functional initiatives to reduce revenue leakage, accelerate reimbursement, and strengthen financial outcomes for dental practices.

• Ensure operational readiness and effective change management as new technology and automation capabilities are introduced.

Customer Experience & Financial Outcomes

• Ensure Oryx's RCM services deliver measurable financial value and an exceptional customer experience.

• Partner with Customer Success and Onboarding to support seamless RCM implementations, effective customer transitions, and long-term retention.

• Establish clear performance standards and reporting that provide customers with visibility into their revenue cycle health and financial results.

• Identify opportunities to improve collections, reduce administrative burdens, and optimize practice revenue.

• Translate customer feedback and operational insights into service enhancements and product innovation opportunities.

• Support customer escalations and strategic relationships as needed to ensure successful business outcomes.

Leadership & Cross-Functional Collaboration

• Lead, develop, and empower RCM operational leaders, fostering a culture of accountability, innovation, and continuous improvement.

• Build organizational capabilities that support the evolution from traditional RCM service delivery to AI-enabled operations.

• Work collaboratively with Product, Engineering, Finance, Customer Success, Sales, and executive leadership to ensure alignment on strategic priorities.

• Drive organizational change and adoption of new technologies, processes, and service models.

• Establish a data-driven operating cadence to monitor performance, identify opportunities, and communicate progress against strategic objectives.

QualificationsRequired

• 7+ years of progressive leadership experience in revenue cycle management, preferably within dental services, dental technology, or healthcare technology.

• Deep understanding of end-to-end dental RCM workflows, including insurance verification, claims submission, payment posting, denial management, accounts receivable, and collections.

• Demonstrated experience leading and scaling complex RCM operations with accountability for financial performance, service quality, and customer outcomes.

• Proven ability to translate business strategy into operational execution and measurable results.

• Strong understanding of process automation, AI-enabled workflows, or technology-driven operational transformation.

• Experience partnering with Product and Engineering teams to define business requirements, improve workflows, and introduce new technology capabilities.

• Strong analytical and financial acumen, including experience managing operational KPIs, capacity planning, productivity, and profitability.

• Demonstrated ability to lead organizational change, build high-performing teams, and drive cross-functional initiatives.

• Exceptional communication, problem-solving, and executive stakeholder management skills.

Preferred

• Experience within a SaaS-enabled services business or technology-driven RCM organization.

• Hands-on experience implementing AI, intelligent automation, or machine learning solutions within healthcare operations.

• Familiarity with agentic AI and its potential applications to revenue cycle workflows.

• Experience scaling revenue cycle operations while improving unit economics and reducing manual processing.

• Knowledge of dental practice management systems, payer integrations, clearinghouses, and revenue cycle technology.

• Experience collaborating on the development or commercialization of new RCM products and service offerings.

What Success Looks Like

Success in this role will be measured by the ability to:

• Execute Oryx's RCM strategy and deliver measurable growth, profitability, and customer value.

• Accelerate the adoption of AI and automation across core revenue cycle workflows.

• Increase operational capacity and productivity while improving service quality and reducing cost to serve.

• Partner with Product and Engineering to bring innovative RCM capabilities from concept through implementation.

• Improve customer financial outcomes through faster collections, reduced denials, and more efficient revenue cycle performance.

• Build a scalable, differentiated RCM service model that positions Oryx as a leader in AI-powered dental revenue cycle management.

Why Join Oryx?

At Oryx, we believe the future of revenue cycle management is intelligent, integrated, and automated.

This role offers the opportunity to lead meaningful transformation within a rapidly growing dental technology company, combining operational leadership with product innovation to fundamentally improve how dental practices manage their financial performance.

You will play a critical role in shaping an AI-first RCM organization, influencing the evolution of our platform, and delivering solutions that create lasting value for our customers.