automotive service advisor

Job DescriptionJob DescriptionResponsibilitiesGreet customers and listen attentively to their vehicle concernsCreate accurate repair orders and document customer requestsCommunicate with technicians regarding diagnostics and repair needsBuild and present repair estimates for customer approvalKeep customers informed throughout the repair processRecommend needed maintenance and additional servicesSchedule appointments and manage daily workflowMaintain accurate customer and vehicle recordsHandle incoming calls, follow-ups, and general customer inquiriesDeliver a professional, high-quality experience at every touchpointWhat We Are Looking ForStrong communication and customer service skillsAbility to explain automotive issues clearly and in straightforward termsOrganized, detail-oriented, and able to multitask in a fast-paced environmentBasic automotive knowledge, or a genuine willingness to learn quicklyPositive attitude and a team-first mindsetComfortable recommending and presenting needed services to customersQualificationsPrevious service advisor or service writer experience preferredAutomotive repair knowledge strongly preferredHigh school diploma or equivalent requiredSoftware Experience (a Plus)Experience with any of the following is an advantage:Mitchell1TechMetricProDemandIdentifixPay and BenefitsPosition type: Full-Time, Monday through Friday, 7:30 AM to 5:00 PMCompetitive pay — hourly base plus performance-based bonusesEmployee discounts on repairsOngoing training and developmentWhy This Role MattersYou are the first and last point of contact for our customers. The right person in this role builds long-term customer relationships, keeps the shop running efficiently, and plays a direct part in the success of the business. At Precision Transmission, we have been serving the South Bend community since 1978 — and we take that reputation seriously.How to ApplyApply in person or send your resume to:Precision Transmission 902 S. Michigan St, South Bend, IN View email address on click.appcast.io