automotive service advisor

Benefits:

Paid time off

Responsibilities

Greet customers and listen attentively to their vehicle concerns

Create accurate repair orders and document customer requests

Communicate with technicians regarding diagnostics and repair needs

Build and present repair estimates for customer approval

Keep customers informed throughout the repair process

Recommend needed maintenance and additional services

Schedule appointments and manage daily workflow

Maintain accurate customer and vehicle records

Handle incoming calls, follow-ups, and general customer inquiries

Deliver a professional, high-quality experience at every touchpoint

What We Are Looking For

Strong communication and customer service skills

Ability to explain automotive issues clearly and in straightforward terms

Organized, detail-oriented, and able to multitask in a fast-paced environment

Basic automotive knowledge, or a genuine willingness to learn quickly

Positive attitude and a team-first mindset

Comfortable recommending and presenting needed services to customers

Qualifications

Previous service advisor or service writer experience preferred

Automotive repair knowledge strongly preferred

High school diploma or equivalent required

Software Experience (a Plus)

Experience with any of the following is an advantage:

Mitchell1

TechMetric

ProDemand

Identifix

Pay and Benefits

Position type: Full-Time, Monday through Friday, 7:30 AM to 5:00 PM

Competitive pay — hourly base plus performance-based bonuses

Employee discounts on repairs

Ongoing training and development

Why This Role Matters

You are the first and last point of contact for our customers. The right person in this role builds long-term customer relationships, keeps the shop running efficiently, and plays a direct part in the success of the business. At Precision Transmission, we have been serving the South Bend community since 1978 — and we take that reputation seriously.

How to Apply

Apply in person or send your resume to:

Precision Transmission 902 S. Michigan St, South Bend, IN 46601

View email address on click.appcast.io