Collections Specialist

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Collections SpecialistCollections professionals-we could use your expertise! Our client, a growing and well-established organization in the Raleigh area, is seeking a Collections Specialist to join their accounting team. This is an excellent opportunity for someone who enjoys building relationships, solving problems, and driving results while helping the company maintain healthy cash flow and strong customer partnerships. As the Collections Specialist, you will be responsible for managing customer accounts, reducing outstanding balances, resolving payment issues, and partnering with both customers and internal stakeholders to ensure timely collections. Responsibilities Managing a portfolio of customer accounts and proactively following up on past-due balances Contacting customers via phone and email to secure payment and resolve outstanding issues Researching and resolving billing discrepancies, short payments, and invoice disputes Maintaining detailed collection notes and account status updates within the ERP system Partnering with Accounts Receivable, Sales, Customer Service, and other departments to facilitate collections efforts Reconciling customer accounts and investigating unapplied cash or payment discrepancies Preparing aging reports and providing updates on collection efforts Monitoring high-risk accounts and escalating concerns when appropriate Assisting with month-end close activities related to accounts receivable and collections Identifying process improvement opportunities to enhance cash flow and collection efficiency Qualifications 2+ years of collections, accounts receivable, credit, or customer account management experience Experience handling business-to-business (B2B) collections preferred Strong negotiation, communication, and relationship-building skills Ability to professionally navigate difficult conversations while maintaining positive customer relationships Strong analytical and problem-solving skills Experience with ERP systems and Microsoft Excel Excellent organizational skills and attention to detail Ability to manage multiple priorities and work independently in a fast-paced environment Why Apply? This is an outstanding opportunity to join a company that values teamwork, customer service, and continuous improvement. You'll have the opportunity to make an immediate impact on the organization's financial health while working alongside a collaborative and supportive accounting team. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in an browser: of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting . Benefits Information Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future #J-18808-Ljbffr