Customer Service Representative

Overview This role within Global Customer Care, and will support Products within the Cyber and Intelligence Solutions (C&I) team, and are responsible for product management and innovative product development of products and services to address the evolving risk & cyber security needs of all of MasterCard’s various customer segments. The C&I team was established with the responsibility to safeguard all aspects of safety and security in payments and have made great strides with new products, services and standards, positively impacting all aspects of our current and future payment eco-system. Qualifications Bachelor’s degree in business, communications or related field, or equivalent experience 3+ year(s) experience of customer support or customer success (ideally in a technical product support capacity), with experience providing guidance and mentorship to fellow team members Outstanding written and verbal communications Passion about excellent customer service Curiosity in technical product capability and tech-sav Exceptional attention to detail with strong organizational and prioritization skills Ability to collaborate across multiple teams Strong creative and analytical thinking Fluency with the Microsoft Office Suite – experience with Salesforce ServiceCloud, SFDC, and Tableau a plus Seniority level Associate Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr