Customer Service - Support Associate (Spanish Bilingual)

Customer Service (Spanish Bilingual)

Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.

SCHEDULE: Schedule 1 - Sun 11:00 am-8:00pm, Mon & Wed 8:00am-5:00pm, Tues & Thurs 10:00am-7:00pm, Fri-Sat OFF

or

Schedule 2 - Mon, Tues & Thurs 12:00pm-9:00pm, Fri & Sat 10:00am-7:00pm, Sun & Wed OFF

COMPENSATION: Starting Pay $21.00 $24.25 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)

Who Will Shine In This Role

Are you looking for an opportunity to make a meaningful impact by creating positive client experiences while growing your skills in a dynamic, service-focused environment? PCI is seeking a Client Solutions Associate who is customer-focused, detail-oriented, an effective communicator, and a proactive problem-solver. This individual will be excited to support clients, troubleshoot application and account issues, explain financing terms clearly, and provide responsive and knowledgeable service.

This is an exciting opportunity to strengthen your customer service and problem-solving skills, gain hands-on experience in financial services, and contribute to PCI's success by helping create a seamless experience for every client.

What You'll Do

• Serves as the primary point of contact for inbound calls, phone applications, and electronic credit submissions.
• Verifies client identities and clearly explains financing terms to build trust and understanding.
• Provides real-time technical assistance and troubleshooting for customers navigating application and contract issues.
• Delivers exceptional service by resolving account questions, concerns, and disputes promptly and professionally.
• Reviews and confirms loan and contract details to ensure accuracy and customer satisfaction.

What We're Looking For

Must-Have Qualifications:

• High School diploma or GED.
• Previous experience in customer service or client-facing role.
• Excellent communication skills, both verbal and written.

Nice to have but not Required!

• Experience in a call center or with high-volume support.
• Proficiency in Microsoft Office software.

Location & Work Setting

• Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
• Schedule: Part-Time, Sunday 12:00pm-9:00pm, Monday 12:00pm-7:30pm, Tuesday 11:00am-6:30pm, Thursday 12:00pm-6:00pm, Wednesday, Friday & Saturday Off
• Work Setting: In-Office

Competitive Compensation & Benefits

• Starting Pay: $21.00 $24.25 per hour.
• The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency! Bilingual fluency in Spanish and English with Strong written and verbal communications skills.

PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.

Additional Perks that Go the Extra Mile:

• Annual Discretionary Bonus
• Earned Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

How To Apply

It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.

Equal Employment Opportunity

PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at View email address on click.appcast.io.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.