Internal Service Advisor

Internal Service Writer Career Opportunity at INFINITI of Charlotte

INFINITI of Charlotte is seeking a motivated, organized, and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians, advisors, parts, and management to help ensure efficient workflow and timely vehicle repairs.

We are looking for someone who thrives in a team environment, communicates effectively, and can help keep the shop operating at a high level.

Responsibilities

• Open and manage internal repair orders
• Dispatch work efficiently to technicians
• Maintain used car efficiency through shop
• Monitor shop progress and communicate updates to advisors and management
• Coordinate with the parts department to ensure timely parts availability
• Maintain accurate documentation and repair order notes
• Assist with warranty and internal vehicle processing
• Help improve shop flow and technician productivity
• Support quality control and vehicle status tracking
• Ensure repairs are completed in a timely and organized manner

Qualifications

• Previous automotive service experience preferred
• Service advisor experience
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• CDK experience preferred but not required
• Team-oriented attitude with strong attention to detail
• Basic understanding of automotive repair processes

What We Offer

• Competitive compensation
• Opportunity for growth and advancement
• Supportive team environment
• Paid training
• Health, dental, and vision benefits
• 401K
• Paid vacation
• Employee discounts

Ideal Candidate

The ideal candidate is dependable, process-driven, and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success.