Customer Service Representative - Tempe, AZ

Work Location Type: HybridAbout Grainger:W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutionsdelivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit position is hourly. Pay starts at $20.50/hr.Rewards and Benefits:Medical, dental, vision, and life insurance coverage starts on day one of employment.Access to up to 50% of your paycheck based on hours worked before payday.18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.Employee discounts, parental leave, and other benefits.Safety shoes provided (where applicable).For additional information and details regarding Grainger's benefits, please click on the link below: rate of pay provided above is not a guarantee of compensation. The rate reflects the expected base pay for this role at the time of this posting based on the job grade for this position.Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.Customer Service Representative – Tempe, AZWe're hiring full-time, inbound Customer Service Representatives! If you're motivated by helping others, skilled in navigating multiple systems, and thrive in a fast-paced, high-volume environment, we want to hear from you.You'll be joining a collaborative team under the leadership of a Supervisor of Customer Experience starting in July 2026. Work location for this position is 1150 W. Grove Parkway, Tempe, AZ 85283.Schedule, Training & Work Environment:Enjoy your weekends off!We're currently hiring for the 9:30 a.m. – 6:00 p.m. shift, Monday through Friday.Our comprehensive 8-week paid onsite training academy will set you up for success, empowering you to confidently connect with our customers. Training hours are Monday through Friday from 8:00am – 4:30pm on-site at 1150 W. Grove Parkway, Tempe, AZ 85283. During training, you will:Learn to navigate our systems, software programs, and internal processesBuild the core service skills you need, including:Critical thinkingEffective communicationConfident decision-makingTechnical agilityAfter successful completion of training, eligible team members can transition to a flexible hybrid work model:✔ 3 days onsite / 2 days remote✔ Earn in opportunity to become voluntarily remote based on performance after 6 months✔ Eligible to bid for alternate shifts after 6 months✔ You also have the option of working in the office up to 5 days a week.Grainger will provide all equipment needed to work from home.Grow with Grainger:Our highly engaged leaders and supportive team environment will help you learn, grow, and achieve success. Over time, you'll build the skills needed to advance your career across specialty teams or into other departments of our evolving business.Our Culture:We aspire to create a culture where each person is comfortable being who they are, is recognized and rewarded for their impact and can continue to learn, grow and realize their full potential. ​You Will:Handle a high volume of inbound calls - delivering quality customer service with professionalism, empathy, and efficiencyQuickly navigate multiple computer screens, software programs, and databases to resolve inquiriesAssist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returnsProblem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutionsCollaborate daily in a positive, team-based environment committed to doing business with ethics and integrityMaintain attention to detail while managing complex or time-sensitive customer issuesCommunicate clearly via phone and written messagesYou Have:High School diploma or equivalentMinimum 1 year of customer service experience or experience in a customer-facing roleA passion for delivering exceptional customer service and creating a positive experience for every customerAbility to thrive in a fast-paced, dynamic environmentAbility to problem solve and make decisions with attention to detailA continuous improvement mindset, open to coaching and receiving feedbackProven ability to learn new technology and software quicklyComfortable navigating multiple programs and screens simultaneouslyProficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)Experience with Customer Relationship Management (CRM) systems and SAP a plus (not required)For hybrid/remote work:A secure, quiet workspaceHigh-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80msWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.