Financial Center Manager Associate

General Function The Financial Center Manager will participate in a comprehensive, customized onboarding and education program that includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role, and after successful completion of the program the FCMA will be placed in a Financial Center. Essential Duties & Responsibilities Complete the FCMA roadmap and all onboarding activities from day one to program completion, including successful completion of a Consultative Selling Skills Certification. Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience. Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third’s products, services, processes, and internal resources to stay informed, guide, and lead the team. Become skilled at the consultative sales process to proactively identify the financial needs of current or prospective customers and recommend appropriate solutions. Understand how to develop an integrated book of business strategy in which all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive ongoing support. Learn how to source, develop, coach and lead a team that reinforces Core Values and business strategies. Learn to cultivate a One Bank culture that proactively collaborates with business partners. Participate in activities that benefit the communities we serve. Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee. Perform additional duties as assigned. Supervisory Responsibilities Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provide challenging opportunities that enhance employee career growth. Recognize and reward employees for accomplishments. Minimum Knowledge, Skills and Abilities Required College degree or two (2) or more years of leadership experience in a sales environment. Ability to professionally represent Fifth Third Bank in verbal and written communication. Capability to analyze credit and financial information. Ability to successfully execute and coach sales activities. Business acumen. Demonstrated ability in making sound decisions. Position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Working Conditions Normal office environment; extended viewing of computer screens. Periodic travel within the Bancorp footprint to attend meetings and/or training. Benefits Financial Center Manager Associate – Total Rewards include comprehensive benefits and differentiated compensation to support the individual's needs, encompassing physical, financial, emotional and social well‑being. Base salary is reflective of the pay-grade range across the U.S., with individual salaries adjusted for role, experience, education and location. Location Clarkston, Michigan 48346 EEO Statement Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third