Patient Registration Supervisor

Patient Registration Supervisor

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

As part of the UnitedHealth Group family of businesses, we're a dynamic new partnership formed by Dignity Health and Optum. We'll count on your professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. So, if you're looking for a place to use your passion, your ideas and your desire to drive change, this is the opportunity for you.

The Patient Registration Supervisor is responsible for the supervision of the daily operations specific to their unit. The Supervisor oversees and directs work team's production and performance to insure proper utilization and effectiveness of assigned personnel. They are responsible for defining and delegating team member responsibilities to appropriate personnel to ensure a smooth, accurate workflow. The Supervisor works in tandem with the other department Supervisors to manage the daily production of the Patient Access team and assists in managing the overall operations of the department.

This is a full-time position. Employees are required to work during business hours from 3:00 p.m. to 11:30 p.m., Sunday through Thursday. Based on business needs, employees may also be required to work outside of these hours and on weekends.

We offer 6-8 weeks of on-the-job training. The hours of the training will be 8:00 am - 4:30pm, Monday - Friday.

Primary Responsibilities:

• Manages day-to-day and production operations for a team of registrars
• Develops procedures to increase departmental accuracy and efficiency through prompt identification and resolution of routine and complex production issues
• Assesses, evaluates, and addresses daily workload and queues
• Analyzes productivity of registrations compares productivity to capacity plan. Identifies variances and implements proactive solutions to mitigate risk.
• Responsible for quality monitoring activities including identifying areas of improvement and plan the implementation of improvement areas
• Functions as department's liaison and contact / resource person for providing client issues and problem resolutions
• Incorporate feedback from operational, financial and QA reports to improve performance
• Must be engaged with team members to ensure a positive employee work environment.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience in admitting, registration, or medical front office
• 1+ years of supervisory or management experience
• Familiarity with insurances, managed care insurances, and experience working with federal, state, and local agencies
• Working knowledge of computer applications
• Ability to work full time onsite at St. Rose Dominican Hospital, 3001 ST ROSE PKY. Henderson, NV 89052
• Ability to participate in training during the first 6 to 8 weeks, Monday through Friday, from 8:00 AM to 4:30 PM
• Ability to work full time, 3:00 p.m. to 11:30 p.m., Sunday through Thursday. Based on business needs, employees may also be required to work outside of these hours and on weekends

Preferred Qualifications:

• Hospital Experience within the Emergency room department
• Knowledge of the Patient Registration process and the functional workings of the admitting department

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.