1175 - FOOD SERVICE ASSOCIATE - LITTLE DUNN

Food Service Associate Non-Exempt 4/2025

JOB SUMMARY

The GATE Store Food Service Associate ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for our guests. They perform routine food preparation, assist customers with product selection, operate food production equipment, stock coolers and shelves, maintain cleanliness and organization, perform minor maintenance on equipment, and operate the register to process cash and credit card payments. The associate also assists in training new and existing team members on food preparation, customer service, and kitchen safety procedures.

REQUIREMENTS

Must successfully complete a pre-employment drug screening and background check Must be able to work a flexible schedule, including weekends, holidays, and split shifts Must be able to speak, read, write, and comprehend English at a level sufficient to communicate effectively with customers and team members Must be detail-oriented and have strong organizational skills Must be able to stand for extended periods of time Must be able to lift, carry, and move up to 50 pounds Must be able to perform repetitive movements over long periods of time Must be able to bend, kneel, stoop, and reach, including overhead Must thrive in a fast‑paced food service environment with exposure to heat, cold, and various kitchen equipment Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals for food service equipment Must possess basic mathematics knowledge and be able to effectively follow all safety and sanitation guidelines and regulations to ensure quality food service Must have strong customer service skills and gain product knowledge through training to assist customers and ensure their selections are properly stocked Employee will preferably have previous successful job experience in a convenience store, restaurant/fast food or related environment, and have knowledge of Food Safety

DUTIES AND FUNCTIONS

Arrive to work on time, consistently Follow GATE standards for uniform and appearance, ensuring proper dress, clean hair, and overall presentation Attend all required training, safety courses, and departmental meetings Ensure GATE’s customers are the first priority to guarantee their continued patronage Greet customers and assist them with questions about GATE’s products and services, ensuring a friendly and efficient checkout experience Handle all payments following all GATE policies Contribute to a positive and supportive team environment Communicate accurately and positively with customers and staff, addressing inquiries and resolving complaints Maintain safety compliance by upholding federal, state, local regulations and company policy Maintain or be willing to obtain a Food Safety certification Utilize organizational skills to keep the store clean, well‑stocked, and customer‑friendly Perform minor repair and maintenance on store food equipment while ensuring food quality and commercial kitchen cleanliness, including sanitizing surfaces, storing ingredients properly, and following hygiene protocols Maintain a high level of cleanliness and organization throughout the facility, including cleaning restrooms, floors, windows, storage rooms; sanitizing pumps; emptying trash cans; changing light bulbs; replacing paper and ink cartridges in registers Follow all food safety regulations, including proper food handling, storage, and temperature control Properly store and rotate ingredients to minimize waste and ensure freshness Prepare made‑to‑order food items according to the set menu, following standard recipes and portion guidelines Accommodate customer requests for menu customizations while maintaining food quality and consistency Assist customers with menu choices and answer questions regarding ingredients and preparation methods Ensure proper portion control and presentation of all food items Perform any additional tasks requested or assigned by the Kitchen and Store Managers The above description reflects the general details considered to describe the principal functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time. #J-18808-Ljbffr Gate Petroleum Company