Field Services Representative II Install - Indirect

Purpose Addresses component product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner. Essential Duties and Responsibilities Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service Supervisor on findings. Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness; assists less experienced Field Service Reps with resolving more complex issues. Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence. May provide training to less experienced Field Service Reps. Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals. Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures. Other duties may be assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Minimum Requirements High school diploma or General Education Degree (GED) and two (2) years customer service/field service experience, or equivalent combination of education and experience. Completion of Truss Technician Training I and II preferred. Competencies Knowledge of company products Knowledge of company product pricing, discount and estimating formulas and guidelines Strong attention to detail Knowledge of basic math and measurement skills Good communication and interpersonal skills Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program Valid Driver’s License Work Environment / Physical Activity Subject to both typical office environment and outside locations with temperature and weather variations. Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds. Work is performed on both company and customer sites and involves driving to customer locations. Subject to both typical office environment and outside locations with temperature and weather variations. May involve walking on uneven ground of a potential customer construction site. Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call View phone number on click.appcast.io or email: View email address on click.appcast.io. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening. Please note that due to the volume of applications received, we are unable to respond to individual inquiries about the status of your application. #J-18808-Ljbffr