Field Services Representative (Part-Time)

About the Role Field Services Representative (Part‑Time) – Pensacola, FL We wear your colors! Your next role will ensure the networks we manage exceed the expectations of our clients. You’ll be a part‑time worker on the campus of University of West Florida (Pensacola) and Coastal Alabama Community College, working 20‑25 hours a week depending on workload. What you’ll be doing Providing exceptional service to customers Working with Boldyn Networks to address end‑user and network escalations Working with Boldyn Networks to coordinate client activities (e.g. move‑in) Responding to emergency outages promptly Monitoring, investigating and retiring equipment alarms Collaborating with local network partners to address escalated issues/situations (e.g. virus outbreaks) Maintaining own schedule for onsite customer appointments within 24‑48 hour SLA Tracking and updating escalation tickets Working with Boldyn Networks on customer install activities as needed Ensuring Boldyn Networks policies and end‑user agreement are upheld in your perspective region Generating reports as required Attending training events as required Other documentation and administrative duties as requested Physical Requirements Use hands to type, use power tools Stand, walk, reach with arms and hands Step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl Lift up to 75 lbs. Responder Call‑Back Environment This position operates under a responder call‑back model and may require availability during weekends, holidays, or outside typical business hours to respond to outages or scheduled maintenance events. What you’ll bring Experience with commercial‑grade networking equipment Experience with fiber and copper‑based, PON, DSLAMS, RF via coax, and QAM Complete understanding of electrical, analog, digital, electronic, switch, and routing concepts Certifications such as Net+, CCENT, CCNA, CWTS Experience with Cable TV “headend” equipment Associate’s Degree in a technical field with 2+ years’ experience or Four‑year degree in Technology field 2‑3 years of help desk or technical support experience 2‑3 years of customer support experience Benefits Salary: $25‑$30 per hour Learning Development Opportunities Flexible working opportunities Career development programs Sick time available Equal Employment Opportunity Statement Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion. #J-18808-Ljbffr