Visitor Center & Office Coordinator

**Cover Letter Required**

The Visitor Center & Office Coordinator position provides front-line visitor service and exceptional communication to current and prospective guests. This position also performs basic office management duties, provides support, and reports to the Visitors Bureau Executive Director.

1. Open and close the Visitors Center/CVB Office according to hours and days identified by the executive director (ongoing).

2. Provide primary phone coverage (ongoing).

3. Meet the needs of walk-in visitors by providing accurate information and answering questions (ongoing).

4. Promptly reply to all visitor email inquiries via the ‘Contact Us’ form on the CVB’s website (ongoing).

5. Maintain/Order office supplies (ongoing).

6. Assist in maintaining the lobby brochure racks with literature. Reorder literature as necessary. Maintain the neat, clean appearance of the visitors’ center, offices, lobby, and other areas as needed (ongoing).

7. Ensure the visitors center staff have the necessary information to handle all basic questions and/or are updated on happenings with attractions, lodging, area events, etc. (ongoing).

8. Maintain and update the calendar of events for the Grand Haven Area on the CVB’s website. (weekly/biweekly).

a. Create and send events newsletter (monthly). (This also includes promoting select area events with organizations such as West MI Tourist Association and Travel Michigan.)

9. Update website listings, content, and photos as needed (ongoing).

10. Provide support for the Sales & Marketing Specialist position for the Sand Sculpture Contest; planning and day-of event (annual).

11. Send out first-class mailings for visitor guide requests and assemble weekly/bi-weekly bulk mailings of visitor guides (weekly/biweekly).

12. Maintain an inventory, shipping, and distribution list of visitors’ guides, brochures, and publications (annual: January - February).

13. Assist with the annual Grand Haven Area Visitors Guide (annually: October – March).

14. Assist the executive director and sales and marketing specialist on various projects as requested, such as assisting in planning annual meetings, board meetings, and special events (ongoing | limited).

Knowledge and Skill Requirements:

1. Phone skills and phone etiquette

2. Computer skills (e.g., WordPress, word processing, desktop publishing, internet, etc.)

3. Communication skills

4. Project management skills

5. Analytical and problem-solving skills

6. Ability to organize and maintain filing systems

7. Ability to develop and maintain business relationships

8. Ability to work with high levels of speed and accuracy

9. Ability to use modern office equipment

10. Ability to multitask

11. Knowledge of available literature

12. Knowledge of local, state, and federal resources

13. Knowledge of area events, happenings, and community updates

14. Knowledge of area accommodations and other tourism-related businesses (e.g., hotels, motels, B&Bs, restaurants, etc.)

15. Knowledge of Visitors Bureau services and organizational structure

Educational Requirements:

Preferred: Associate or bachelor’s degree in communications, public relations, business, marketing, hospitality/tourism, or related field, or five or more years’ experience working in a similar position of visitor/guest relations, communications, or hospitality; any combination of training and experience that provides the required skills, knowledge, and abilities.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM

Knowledge of Job:

Understanding and experience with the policies, procedures, organization, and functions of the Grand Haven Area Convention & Visitors Bureau are essential to perform this role. Existing knowledge of the county's geographic layout, including parks and tourist attractions, is desirable, as is knowledge of attractions in surrounding areas. Familiarity with the district/region's available resources is also a plus. A general understanding of modern office practices, procedures, equipment, policies, and procedures is an essential skill set. Working knowledge of supervision principles and practices, as well as the ability to supervise a small group of interns, are necessary attributes. The ability to communicate effectively, both orally and in writing, is mandatory. The successful applicant must exercise independent judgment, discretion, and initiative while using tact and courtesy in frequent contact with business and industry representatives, government officials, and the public. This position requires a combination of education and/or experience equal to five years in tourism, customer service, marketing, communications, or public relations.

Enthusiasm:

Maintains an enthusiastic, self-reliant, and self-starting approach to meet job responsibilities and accountabilities. Anticipates work and takes appropriate direction to complete tasks with minimal supervision and instruction.