HVAC Warranty Technician
West Coast Appliance Service Inc.
HVAC Warranty Technician
West Coast Heating, Air and Solar are seeking an experienced and detail-oriented HVAC Warranty Technician to support our Service, Maintenance, and Installation teams. This role is ideal for a seasoned HVAC professional who enjoys troubleshooting complex issues, supporting team development, and ensuring a high-quality customer experience.
Position Overview
The HVAC Warranty Technician plays a critical role in diagnosing and resolving warranty and recall-related issues across both service and installation functions. This position requires strong technical expertise, clear communication, and a passion for training and continuous improvement.
Key Responsibilities
- Perform warranty and recall service work across HVAC Service/Maintenance and Installation departments
- Diagnose, troubleshoot, and complete repairs with a high level of accuracy
- Provide technical support and guidance to HVAC technicians in the field
- Document service work thoroughly, including completion of warranty-related forms in ServiceTitan
- Communicate recall-related findings to appropriate managers within a 24-hour timeframe
- Collaborate with managers to identify trends and training opportunities
- Support continuous improvement by contributing to issue resolution and process refinement
- Engage with manufacturer technical support when needed
- Assist the Service department during high-demand periods
Qualifications
- 5+ years of hands-on experience in HVAC service and/or installation
- Strong troubleshooting and diagnostic skills across residential systems
- Ability to create clear, concise, and accurate service documentation
- Experience working with ServiceTitan or similar field service software (preferred)
- Strong communication and interpersonal skills
- Ability to train, mentor, and support fellow technicians
- Commitment to delivering exceptional customer service
- Ability to pass a background check and drug test
- EPA Certification is a MUST
Vacancy posted 4 days ago
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