Call Center Specialist

Build lasting member relationships through every interaction Troubleshoot and resolve member questions Perform a variety of financial transactions Educate members on products and services meeting their financial needs Maintain appropriate knowledge of core systems and CCU products and services Answer incoming calls and member questions promptly and professionally Present and explain beneficial products and assist members with their financial needs Open new memberships, accounts, and services Assist members with account research requests Collect information for outgoing bank wires and ensure accuracy and safety while following anti-fraud procedures Educate members on electronic service channels Assume responsibility for other projects or duties as required or assigned Requirements A high school diploma or GED is required A bachelor's degree or other form of secondary education is preferred Commensurate work experience will also be considered Prior call center or customer service experience is preferred but not required Strong customer service and interpersonal skills Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment Exceptional verbal and written communication skills Exceptional attention to detail Strong problem-solving skills Confidence in promoting appropriate products and services Technical aptitude with experience using mobile banking and other apps or financial services Ability to read and comprehend moderate to advanced instructions and correspondence Ability to write moderate to advanced correspondence within professional etiquette standards Ability to effectively present information in one-on-one and group situations Ability to work in repetitive motion for a lengthy period Ability to work within a fast-paced call center environment Regular use of computer required Specific vision abilities including close vision and adjusting focus from close range to long range Core Competencies Demonstrates strong customer service skills and the ability to educate members on financial products and services. Proficient in troubleshooting, resolving inquiries, and maintaining attention to detail in a fast-paced call center environment. Highest-signal resume keywords Customer Service Skills Problem-Solving Skills Verbal Communication Skills Technical Aptitude Attention to Detail Hard Skills Financial Transactions Account Research Mobile Banking Experience Electronic Service Channels Anti-Fraud Procedures Soft Skills Interpersonal Skills Flexibility Written Communication Skills Presentation Skills Certifications & Qualifications High School Diploma GED Industry Keywords Call Center Experience Member Relationships Product Education Account Opening Tools & Technologies Core Systems Financial Services Apps #J-18808-Ljbffr Jobtailor