Medical Referral Coordinator

NACC Healthcare Support Position NACC's mission is to promote the health & wellness of mind, body, and spirit of Native American families. We offer a full range of healthcare services that include Medical, Behavioral Health, Dental, and Substance Abuse. This position works to support patient flow, support for clinical Providers, EMR documentation, and ensure a complete medical record for each patient. Duties and Responsibilities Facilitate preparation for patient pre-operative visits, including contacting patient to gather information, ensuring external records are received, and faxing note, EKG and other relevant labs. Support clinical visits through the EMR note preparation for well exams, emergency room follow-up, prenatal visits, and patients establishing care. Conduct follow-up with patients recently discharged from the hospital or emergency room to ensure patient receives follow-up care post-discharge. Coordinate DME orders, follow-up, and documentation Place orders into the EMR at the direction of the clinical provider Review the patient schedule and ensure external documentation has been received including discharge summaries, newborn screening, specialty consultations, and advanced imaging. Support administrative functions directed by the clinical provider and medical team including faxing paperwork, writing work/school notes, patient form completion, navigating community resources, and supporting completion of care gaps. Conducts patient follow-up for gaps in care to schedule appointments or help patient navigate completion of the gap. Coordination may include phone contact, in-clinic contact, and use of the text message system. Examples of gaps in care include immunizations due, cancer screening follow-up, lab testing due, chronic disease appointment scheduling, and collection of patient clinical information. Support medical team with miscellaneous administrative tasks. Support provider peer review process through data entry, EMR review, and result aggregation. Performs other related duties as assigned by management. Qualifications Education and/or experience: Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. Minimally 1-2 years experience working in clinical care environment, preferably ambulatory or community health center setting. Computer skills required: Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and EMR. Other skills required: Acute attention to detail; bi-lingual skills are a plus but not required. Competencies Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Physical Demands and Work Environment Frequently required to stand; walk; sit Continually required to utilize hand and finger dexterity Continually required to talk or hear Occasional exposure to bloodborne and airborne pathogens or infectious materials While performing the duties of this job, the noise level in the work environment is usually quite-moderate. The employee must occasionally lift and /or move more than 10 pounds / frequently lift and/or move up to 10 pounds Specific vision abilities required by this job include: Close vision; ability to adjust focus