Mortgage Loan Servicing Representative

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

Job Description

The Mortgage Loan Servicing Representative's role is to provide member service to members with first mortgage active and paid in full loans. This position is responsible for responding to and completing member requests in accordance with Federal National Mortgage Association (FNMA, aka 'Fannie Mae'), Federal Housing Administration (FHA) and Veterans Administration (VA) servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau (CFPB) requirements and Credit Union Policies and Procedures.

Essential Functions

• Complete and respond to member requests either in person or through electronic mediums.
• Answer member questions; perform various monetary transactions and loan file maintenance related to the member's first mortgage loan in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.
• Utilize and update the database to assign and document completion of incoming requests received by mail, fax, and email to the appropriate team and/or individual.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

• High School Diploma/G.E.D. or equivalent required
• 6+ months in customer service environment.
• Previous financial services and/or call center experience preferred.

Technical or Specialized Knowledge/Skills:

• Ability to quickly learn and master basic concepts relevant to mortgage lending required.
• Previous exposure to, or basic understanding of, mortgage loan terminology, regulations, products, processes and services strongly preferred
• Ability to comprehend mortgage documents such as purchase contracts and appraisals
• Independently prioritize and manage workload
• Organizational skills for multi-tasking
• Detailed oriented
• Flexibility and willingness to take on other tasks
• Ability to adapt in an ever-changing environment
• Display positive, professional demeanor
• Self-motivated to work independently with little supervision
• Initiative to meet and/or exceed job standards
• Effective verbal and written communication skills
• Computer skills to include Microsoft Word and Excel
• Analytical and mathematical skills
• Type a minimum of 30 wpm
• Bondable.

Additional Information

PAY RANGE: $18.50-$21.40/hr (S10), plus 7% annual target bonus.
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

We anticipate this position to close on 06/09/2026. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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